Operations Manager

JOB SUMMARY: MSP Specialists are responsible for administration and operational support of the MSP process for our strategic client partnerships. Successful candidates will have a strong service mindset, superior communication skills, be process driven, and have a keen attention to detail. Emphasis is on accuracy, consistency and outstanding customer service.

Key Responsibilities: ● Entering requisitions into the VMS on behalf of the hiring managers. ● Liaising with suppliers when new requisitions are received and ensuring candidates are attached to the new requisitions. ● Processing extension requests, system onboarding, updating requisitions with any new information, system off boarding ● Responsible for cleaning VMS data, i.e. the supplier/candidate files in the VMS with the correct assignment information ● Mailbox management, liaising with suppliers who are in communication with the hiring managers ● Create new supplier registration process The candidates should have experience in VMS tools, ex: Fieldglass (creating job postings), talking to suppliers, and candidates, and guiding hiring managers as the MSP in the US and Canada. Helping hiring managers on the front-end process. Work Experience: ● 2-5 years of experience in a Customer Service production setting required ● Previous experience in staffing related industry preferred ● VNDLY experience required Knowledge, Skills, and Abilities: ● Proficient with Microsoft Office tools and Google Suite ● Strong Excel and Google software skills ● Strong customer focus and customer service skills ● Excellent organizational, and time management skills ● Excellent verbal and written communication skills ● Possess strong interpersonal skills ● Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization ● Possess strong problem solving skills ● Detail oriented with a concern for quality expressed by continually initiating system and process improvements ● Results oriented ● Ability to work as a team or with minimal supervision ● Ability to interact and communicate with all levels of staff and management ● Demonstrates critical thinking, analytical and problem solving abilities