Operations Manager

Description and Requirements 1)Good written and verbal communication 2. Manage the Teams working for Desktop Support, Server Support, Network support, Asset Support and Telecom support. 3. Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management 4.

Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms 5. User satisfaction surveys & feedback and plan for deviations or corrective action 6. Ensure Wing to Wing resolution of incidents within SLA, handle Critical issues, provide feedback to Managers and work with customer IT and Managers. 7.

Ensure that service delivery takes place based on the Service level agreements. 8. Planning and scheduling Meetings with the Customers on day to day Operations. Involve in the Day-to-Day Operations. 9.

Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues 10. Coordinate with multiple hand support teams for escalated issues and participate in con-calls and Bridge-calls from remote support groups. 11. Adhering and directing teams towards SOW and SLA and addressing escalations from various business processes. 12.

Identifying training needs and improvement needs in processes, procedures & utilization 13. Prepare and Coordinate shift roasters, conduct team meetings, track & analyze Performance of all the Engineers. 14. Manpower backup planning to ensure right resources availability 15.

Prepare & document various Reports in compliance to Process and Productivity. 16. Participate and conduct Internal Process Audits & Process Reviews for ensuring strict adherence to the Process Parameters/Systems Additional Locations : * India - Mahārāshtra - Mumbai * India - Mahārāshtra - Mumbai * India * India - Mahārāshtra * India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives.

They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the official or contact Stay informed and cautious to protect yourself from recruitment fraud.

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