Operations Manager

Davies Birmingham, England, United Kingdom Join or sign in to find your next job Join to apply for the Operations Manager role at Davies Davies Birmingham, England, United Kingdom 1 day ago Be among the first 25 applicants Join to apply for the Operations Manager role at Davies 35 hours per week We are recruiting for a position of Operations Manager. In this role, you will play a pivotal role in leading our claims operations. You will have the opportunity to shape your area of the operation, develop new processes/strategies and drive improvement across our Casualty (including Disease) Claims operation as a direct result.

Application Deadline: 3 June 2025 Department: Claims Management Location: Birmingham Description Operations Manager Glasgow/hybrid 35 hours per week We are recruiting for a position of Operations Manager. In this role, you will play a pivotal role in leading our claims operations. You will have the opportunity to shape your area of the operation, develop new processes/strategies and drive improvement across our Casualty (including Disease) Claims operation as a direct result.

Key Responsibilities Day to Day operational responsibility for our technical claim handling teams in Casualty, longtail and shorttail Disease and a small proportion of Motor claims. Using available MI to identify trends on claims including, extended lifecycle, complaints, process issues and putting in place corrective action plans to improve performance Monitoring Team Leaders and team performance against Client service level agreements, internal key performance indicators and agreed operational business objectives. Owning operational remedial action plans on behalf of nominated teams generated from internal and external audit, business improvement programmes, customer satisfaction surveys and customer dissatisfaction root cause analysis.

Working to ensure complaints are identified and recorded. Also, acting as the escalation point for complaints. Ensuring that work levels are evenly distributed across the teams implementing work reallocation strategies where appropriate to ensure effective Work in Progress management.

Working towards agreed budgeted revenue and costs. Construct and effectively manage team budgets. Manage change within the department through system, process changes and client improvement plans Monitor the unit’s team performance against the agreed Client service level, internal key performance indicators and agreed operational business objectives.

Drive pro-activity of claims handling throughout the unit ensuring that claims are being managed and lifecycle being minimised Take overall responsibility for ensuring data integrity within systems is accurate at all times Skills, Knowledge & Expertise Min 5 years of insurance claim experience in a leadership or managerial role. Evidence of demonstrating organisational change. Evidence of utilizing and managing against appropriate Management Information.

Evidence of working successfully in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload. Understanding of all regulatory issues (people, FSA, Data Protection, TCF, Consumer Duty etc) Confident with technology, with a good working knowledge of Microsoft Office products, with a specific focus on Excel (the ability to use Excel analysis tools would be of benefit) Effective and confident presentation skills and ability to influence. Resilience and ability to take calculated risks.

Proven ability to work with senior management, claims/legal professionals, other insurers, brokers, affiliated companies and clients. Excellent organisational skills and the ability to work on multiple tasks concurrently Self motivated and able to motivate others. Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg.

Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Insurance Referrals increase your chances of interviewing at Davies by 2x Sign in to set job alerts for “Operations Manager” roles. Stafford, England, United Kingdom 2 weeks ago Balsall Common, England, United Kingdom 2 weeks ago West Midlands, England, United Kingdom 5 days ago Birmingham, England, United Kingdom 2 weeks ago Operations Manager - Kidderminster (Ref:5681) Kidderminster, England, United Kingdom 2 weeks ago Operations / Manufacturing Manager - Food Worcestershire, England, United Kingdom 2 weeks ago Coventry, England, United Kingdom 4 days ago Site Operations Manager - Food Manufacturing Coventry, England, United Kingdom 1 month ago Operations / Manufacturing Manager - Food Worcestershire, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 1 week ago Atherstone, England, United Kingdom 1 day ago Bloxwich, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 3 weeks ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 week ago Operations / Manufacturing Manager - Food Worcestershire, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 6 days ago Birmingham, England, United Kingdom 6 days ago Birmingham, England, United Kingdom £30,000.00-£35,000.00 14 hours ago Coventry, England, United Kingdom 1 week ago Operations / Manufacturing Manager - Chemicals Worcestershire, England, United Kingdom 1 week ago Droitwich Spa, England, United Kingdom 1 month ago Birmingham, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr