Manager Sales (GOA)

Manager - Sales

Experience: 3+ years of overall sales experience, including at least 1 year of team management experience.

Key Responsibilities:

• Lead, mentor, and coach the sales team to improve conversion rates, increase booking value, and minimize unnecessary discounting.
• Monitor and enhance the quality of customer interactions across calls and chats, ensuring timely responses and higher closure rates.
• Train team members on city-specific knowledge, property details, pricing, customer personas, and guest requirements.
• Own and drive offline sales targets, individual team member performance, and overall lead funnel efficiency.
• Analyze CRM data to monitor lead stages, identify drop-off points, understand reasons for lost opportunities, and implement strategies to improve conversions.
• Conduct competitor research and share market insights to strengthen pricing strategy, sales positioning, and pitch effectiveness.
• Collaborate closely with Marketing, Operations, and Product teams to ensure accurate property information and seamless guest experience.
• Track team performance through regular reviews, provide actionable feedback, and foster a high-performance sales culture.

Required skills and competencies

• Strong analytical and numerical aptitude with the ability to make data-driven decisions
• Excellent verbal and written communication skills
• Proven experience in leading, mentoring, and motivating sales teams
• Strong systems-thinking approach with the ability to identify process improvements and drive operational efficiency
• Hands-on leadership style with a willingness to actively contribute and lead by example
• Proficiency in CRM tools and sales performance tracking
• Strong problem-solving, stakeholder management, and cross-functional collaboration skills

If you're passionate about luxury hospitality, customer experience, and sales leadership, we'd love to hear from you.

Share your CV at: [email protected]