Manager - Core Infrastructure Operations

Job Description

Job Title: Manager – Core Infrastructure Operations

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Location: (Bangalore / Onsite(5-Days WFO)

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Experience: 10+ Years

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Employment Type: Full-Time

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NP_ Immediate joiners

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About the Role

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We are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms.

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The ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team.

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Key Responsibilities

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Infrastructure Operations & Service Management

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• Lead daily operations of enterprise infrastructure services across:
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• Data Centers & Server Rooms
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• Compute & Virtualization Platforms (VMware/Hyper-V)
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• Storage Infrastructure
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• Backup & Recovery Systems
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• Network Infrastructure
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• Windows/Linux Server Operating Systems
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• Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades.
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• Ensure high availability, performance, security, and operational stability of infrastructure services.
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• Define priorities across operational support, risk reduction initiatives, and project activities.
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• Maintain operational documentation, runbooks, and standard operating procedures.
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• Manage 24x7 on-call support coverage and escalation processes.
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Incident & Problem Management

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• Act as the primary escalation point for critical infrastructure incidents.
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• Lead major incident response and coordinate cross-functional technical teams.
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• Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
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• Reduce recurring incidents through automation, monitoring enhancements, and process improvements.
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• Partner with Service Management teams for incident communication and stakeholder updates.
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Change & Production Readiness

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• Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented.
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• Support high-risk and emergency changes with rollback and recovery planning.
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• Validate production readiness for new infrastructure services and changes.
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• Ensure compliance with change management, audit, and operational standards.
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Team Leadership

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• Lead, mentor, and develop infrastructure operations engineers.
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• Drive accountability, performance management, and technical capability development.
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• Establish clear ownership, escalation paths, and operational governance.
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• Foster a culture of continuous improvement and operational excellence.
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Required Skills & Experience

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Must Have

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• 12+ years of Infrastructure Operations experience with at least 5+ years in Team Management.
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• Strong experience managing enterprise infrastructure environments.
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• Hands-on knowledge of:
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• Data Center Operations
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• Compute & Virtualization (VMware, Hyper-V)
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• Storage Technologies (SAN/NAS)
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• Backup & Recovery Solutions
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• Windows & Linux Server Administration
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• Network Infrastructure Fundamentals
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• Experience managing:
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• Incident Management
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• Problem Management
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• Change Management
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• Production Support Operations
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• Strong understanding of:
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• Disaster Recovery (DR)
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• Business Continuity
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• Backup & Restore Processes
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• RTO/RPO Concepts
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• Operational Risk & Change Control
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• Experience leading teams during major service-impacting incidents.
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• Excellent stakeholder management and communication skills.
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Good to Have

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• Exposure to Hybrid Cloud environments (Azure/AWS).
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• Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.).
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• ITIL Foundation or equivalent certification.
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• Experience with monitoring and observability platforms.
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