Law Enforcement Program Manager (San Antonio)

Law Enforcement Program Managers are responsible for coordinating and driving execution of all Law Enforcement (LE) sales initiatives. This role serves as a central hub between LE agencies, supporting dealers, and internal teams to ensure program efficiency, pipeline visibility, and a high-standard customer experience. This position owns day-to-day engagement with LE agencies and supporting dealers, facilitates Individual Officer Purchase (IOP) programs, supports field sales efforts and product demonstrations, and coordinates Test & Evaluation (T&E) programs from request through return.

Key Responsibilities Law Enforcement Sales & Dealer Management Serve as primary point of contact for LE agencies and officers engaging in IOP and department-level sales. Manage relationships with LE dealers, ensuring alignment on program requirements, pricing structures, and execution expectations. Act as liaison between dealers, agencies, and internal sales/operations teams to remove friction and accelerate deal flow.

Guide officers and agency buyers through the purchase process, ensuring accurate documentation and compliance. Maintain real-time visibility into IOP and agency sales pipeline, tracking status, risks, and timelines. Drive internal coordination to ensure delivery expectations are met and proactively communicated.

T&E / Demo Program Coordination Coordinate the full lifecycle of the T&E and demo program—from request intake and approval through shipment, follow-up, and return. Partner with operations, armory, and logistics teams to ensure timely fulfillment and recovery of T&E assets. Maintain accurate tracking and status visibility of all T&E/demo assets, including rifles and supporting equipment.

Enforce return timelines and drive follow-up with agencies and dealers to ensure asset recovery. Capture and route T&E feedback to sales and product teams to inform conversion and product improvements. Program Operations & Fulfillment Support Coordinate with internal teams to ensure readiness and availability of T&E and demo assets in support of sales efforts.

Identify bottlenecks in fulfillment, communication, or process execution and drive resolution. Support field sales efforts, including coordination of product demonstrations and LE event participation.