Latam Area Enterprise Tech Expert
Swiss Medical Group
Job Description
About the Digital Technology team
We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives. Our team, across around 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life‑changing treatment options and life‑saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.
Sanofi has recently embarked on a vast and ambitious digital transformation program. All IT, Digital and Data functions have been brought under a Global Chief Digital Officer, reporting to the CEO. The new Digital organization is implementing a 3‑year strategy that will drive business growth, operating income and cost efficiency through enterprise‑wide agile digital transformation.
The digital roadmap will accelerate R&D drug discovery, an intelligent supply chain, future‑proof manufacturing, and commercial performance, bringing better drugs and vaccines to patients faster and improving health worldwide.
About Growing with us
The Digital Technology South Cone – Enterprise Tech Expert is responsible for coordinating technology services that fall outside of existing outsourcing contracts. They lead resources to deliver and actively drive improvements for the technology and services that directly support employees across sites, including real‑estate (workplace transformation), country‑specific solutions, and local/regional contracts for OSS (On‑site Support) and Service Desk (not in NEO).
The role requires an in‑depth understanding of technology and services, delivery operations, SPOC (Single Point of Contact) and engagement ways of working. In liaison with service owners, they document the technical landscape of the sites, ensuring current and future performance meets business needs. They support workforce requirements at a persona level to enable effective delivery of world‑class services and appreciate the impact of Digital Technology on business‑critical activities for their site.
Responsibilities
- Coordinate and manage technology services that fall outside of existing outsourcing contracts.
- Lead resources to deliver and continuously improve services that directly support employees across sites.
- Ensure consistency in delivery of Kiosk, Onsite Support & VIP Services within the perimeter.
- Manage any locally sourced or specific services for the sites, tightly controlling contracts to maximize efficiencies and continuous improvement.
- Act as the region’s voice for demand and supply, keeping Digital Market Leaders, Digital Leader M&S, and R&D fully informed and engaged.
- Engage proactively with Service Owners or providers to ensure adoption of technologies.
Qualifications & Skills
- Based in Argentina, with a transversal support scope across the LATAM region and all GBU/GFU.
- Experience in developing Service Desk and Onsite services strategies, working with global leads, regional digital teams, and customer support.
- Strong analytical skills and deep technical knowledge for regional/local service support.
- Proven ability to influence and lead large technical platforms and services.
- Demonstrated experience delivering on improvement opportunities using Agile methodologies.
- A passion for service excellence and the ability to help customers achieve outcomes without directly owning costs.