Key Account Sales Specialist

We’re looking for a dynamic and customer-focused professional who thrives in a fast-paced B2B IT Service environment and enjoys managing strategic accounts across international markets.

Experience: 4+ years

Work Mode: In-office

Work Hours: 11:00 AM to 8:00 PM

What are we looking for?

• Proven success in sales, account management, and client servicing, with a strong focus on B2B environments.
• Extensive hands-on experience in managing and expanding client accounts across the US, Europe, and India, ensuring high satisfaction and repeat business.
• In-depth understanding of the complete sales cycle, including account planning, pipeline management, and accurate revenue forecasting.
• Proficient in using leading CRM platforms such as Salesforce, HubSpot, and Zoho for efficient tracking, reporting, and client engagement.
• Demonstrated ability in preparing and delivering impactful sales proposals, contracts, and customized client presentations.

Key Responsibilities:

● Act as the primary liaison for assigned accounts, building strong, trusted relationships with stakeholders across diverse regions and industries.

● Understand client business objectives and align tailored solutions to meet their evolving needs and drive mutual success.

● Boost revenue through effective upselling, cross-selling, and uncovering new business opportunities within existing client portfolios.

● Craft compelling proposals, lead contract negotiations, and close deals in collaboration with sales, legal, and delivery teams.

● Partner with internal departments—delivery, marketing, finance, and support—to ensure seamless onboarding and top-tier service delivery.

● Continuously monitor account health, analyzing key metrics, engagement levels, and satisfaction scores to ensure client retention and growth.

● Maintain accurate, up-to-date CRM records to support data-driven decision-making, pipeline visibility, and account planning.