IT Helpdesk Analyst

Job Description Job Description Company Nanalysis Corp. www.nanalysis.com Position IT Helpdesk Analyst Full-time YES Location Calgary Position Summary: Nanalysis is a manufacturer and global supplier of Nuclear Magnetic Resonance (NMR) and Magnetic Resonance Imaging (MRI) products for the laboratory instrumentation market. Nanalysis is seeking an experienced IT Helpdesk Analyst to work in a fast paced, collaborative environment with a diverse user base. This role is responsible for providing first touch technical support to our end users.

This position requires timely resolution of technical issues while maintaining a strong focus on customer service, security, documentation. and adherence to ITSM processes. The IT Helpdesk Analyst works closely with the IT team to resolve incidents and identify recurring issues. The IT Helpdesk Analyst will report to the Senior IT Manager.

Compensation will be commensurate with experience. Primary Duties/Responsibilities: · Answer incoming user support tickets in a professional, customer focused manner, ensuring consistent and timely communication with end users. · Record, track, prioritize, and document incidents and service requests using the organization’s ticketing system, from intake through resolution. · Troubleshoot and resolve issues related to: Microsoft365, Azure AD/Entra ID, Microsoft Active Directory, and various Microsoft offerings. Including user accounts, groups, permissions, mailboxes, MFA support, identity management. · Perform desktop and application troubleshooting, including software installs, upgrades, and configuration changes. · Escalate unresolved or systemic issues to other members of the IT team. · Perform post-resolution follow-ups to confirm user satisfaction. · Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.

Background and Experience Sought: · Proven experience in a Help Desk or Service Desk role. · Strong analytical, troubleshooting, and problem-solving aptitude. · Excellent written and verbal communication skills, with the ability to explain technical concepts in user-friendly language · Ability to prioritize and manage multiple tasks in a fast-paced, high-pressure environment. · Knowledge of Windows operating systems and common enterprise applications. Linux and iOS support experience is a plus. · Stay current with system changes, updates, and supported technologies Education and Experience: · Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field required. · 1-3 years of Tier 1 hands-on IT help desk or service desk experience. Experience with ITSM ticketing systems. · System administration and IT certifications in Microsoft, Linux or other network related fields are a plus.

Additional Skills Sought: · Experience with providing both in-person and remote user support. · Ability to work independently and with a team. · Experience with scripting and automation tools. · Strong knowledge of systems and networking software, hardware, and networking protocols. About Nanalysis Corp. Nanalysis Scientific Corp. is a public company (TSXV:NSCI, FRA:1N1, USA:OTC:NSCIF).

The company is a global manufacturer and seller of compact Magnetic Resonance Imaging and Spectroscopy products. The Nanalysis 60 MHz was the first portable, high-resolution 60 MHz benchtop NMR spectrometer released in the market in 2013. These instruments are notable for their ease of use, low-maintenance, accessibility, affordability and automatability.

In 2019, Nanalysis introduced the 100 MHz spectrometer, representing the highest resolution instrument available on the market. Designed with flexibility in mind, the instruments can be configured as traditional NMR spectrometers or programmed as analyzers for specific industrial applications (oil and gas, chemical, pharma, biotech, food science, atomic agencies, cannabis, mining). Nanalysis' benchtop NMR technology has been widely recognized, including being named Company of the Year in Global Portable NMR in the prestigious Frost & Sullivan award for three consecutive years.

In 2020 Nanalysis expanded its portfolio of magnetic resonance technology acquiring RS2D and their superior Cam4TM technology offering their high-field NMR PulseTMconsole (200-600 MHz), preclinical MRI and MR product line. RS2D, founded in 2004, specializes in the design and manufacture of a suite of magnetic resonance products powered by the versatile Cam4TM which will soon power all our spectrometers, including MRI consoles and the PulseTM NMR console suitable for 200-600 MHz instruments. These are powered by innovative software packages, PRim and SPINit , for MRI and NMR, respectively.

In 2011, RS2D helped pioneer preclinical imaging with the first rodent MRI system made from a superconducting cryogen-free magnet. Nanalysis continues to grow with its new acquisition of One Moon Scientific, based in New York. The company was formed in 2005 and specializes in software used to process and analyze NMR data in different materials, from proteins to nucleic acids.

Today, their software, NMRViewJ, is considered to be one of the leading programs that scientists use for NMR data analysis. Their newest open source software, NMRFx Analyst, is under rapid development and includes additional tools for NMR analysis to increase accessibility of processing. Both software suites are compatible on multiple platforms including Mac OS, Windows, and Linux.

In 2022, Nanalysis acquired K’(Prime) Technologies, a Phoenix-based contract sales and service organization that focused on scientific instrumentation and solutions for a wide range of industries. Also in 2022, K’(Prime) was awarded a five-year, $160 million contract with the Canadian Air Transport Security Authority (CATSA) to provide maintenance services for passenger screening and imaging equipment in Canadian airports in each province and territory. K’(Prime) is now mainly focused on the Canadian aviation and urban security markets with new distribution agreements.

K’(Prime) Technologies is positioned as a leader in innovative solutions for the Canadian market. Our partners include LINEV Systems, which offers state-of-the-art X-ray security screening solutions to tackle 21st-century global challenges, and Liberty Defence, known for the HEXWAVETM system. This system enhances the customer experience by detecting concealed metallic and non-metallic weapons and other threats using advanced AI algorithms, all without requiring personal items to be removed.

K'(Prime) is a proud distribution partner with other leading manufacturers of security and imaging solutions, such as Hannah Techwin America, Inaxsys, and CEIA, providing a wide range of security imaging options to meet nearly every need. Given the synergies of Quad Systems and Nanalysis, in 2022 Nanalysis took a 43% stake in Quad Systems and they have been working together with complementary expertise to bring innovation in NMR back to the high-field NMR market and offer a wide range of high-performance, compact magnetic resonance products tailored to each customer application requirement. Company Description Nanalysis Scientific Corp. operates two primary business segments: Scientific Equipment and Security Services.

Within its Scientific Equipment business is what the Company terms "MRI and NMR for industry". The Company develops and manufactures portable Nuclear Magnetic Resonance (NMR) spectrometers or analyzers for laboratory and industrial markets. The Company's devices are used in many industries (oil and gas, chemical, mining, pharma, biotech, flavor and fragrances, agrochemicals, law enforcement, and more) as well as numerous government and university research labs around the world.

The Company continues to exploit new global market opportunities independently and with partners. With its partners, the Company provides scientific equipment sales and maintenance services globally. In 2022 the Company was awarded a five-year, $160 million contract to provide maintenance services for passenger screening equipment in Canadian airports.

This has resulted in expansion of the Company's Security Services business. The Company is providing airport security equipment maintenance services in each province and territory of Canada. In addition, the Company provides commercial security equipment installation and maintenance services to a variety of customers in North America.

Company Description Nanalysis Scientific Corp. operates two primary business segments: Scientific Equipment and Security Services. Within its Scientific Equipment business is what the Company terms "MRI and NMR for industry". The Company develops and manufactures portable Nuclear Magnetic Resonance (NMR) spectrometers or analyzers for laboratory and industrial markets. \r\n\r\nThe Company's devices are used in many industries (oil and gas, chemical, mining, pharma, biotech, flavor and fragrances, agrochemicals, law enforcement, and more) as well as numerous government and university research labs around the world.

The Company continues to exploit new global market opportunities independently and with partners. With its partners, the Company provides scientific equipment sales and maintenance services globally.\r\n\r\nIn 2022 the Company was awarded a five-year, $160 million contract to provide maintenance services for passenger screening equipment in Canadian airports. This has resulted in expansion of the Company's Security Services business.

The Company is providing airport security equipment maintenance services in each province and territory of Canada. In addition, the Company provides commercial security equipment installation and maintenance services to a variety of customers in North America.