Implementation Analyst

What do we want to accomplish and why we need you? Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019.

Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023.

Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. What responsibilities will you be trusted with for the Sr. Analyst Role: Primary responsibility to build chatbot solutions working closely with the PMs, IEs and QAs Working with PMs to map solutions for projects that solve customer's business goals, keeping the user experience at the centre of the thought process Managing client communications for project updates, clarification calls, daily scrum calls In-depth knowledge about the platform and also mentor Analysts with queries related to their responsibilities and upskill them with the platform capabilities Leading the projects end to end right from Solutioning to go live Assisting the QA in testing the bot to debug and fixes the issues raised What skills, expertise, and experience are we looking for? 1+yrs preferred Understanding of APIs/backend system preferred Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Gender* Mobile* Notice Period* Your current Location* This role is based out of our Mumbai office, are you willing to relocate if not already in Mumbai?* You Total years of experience?* Current CTC (Fixed + Variable)* Expected CTC * Haptik's Privacy Policy I give my consent to process my personal information for recruitment purposes and accept Haptik’s Privacy Policy* { "@context" : "http://schema.org/", "@type" : "JobPosting", "url" : "https://haptik.freshteam.com/jobs/oT8q_OZbG3MY/Implementation%20Analyst%20", "title" : "Implementation Analyst ", "description" : " What do we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages.

Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What responsibilities will you be trusted with for the Sr. Analyst Role: Primary responsibility to build chatbot solutions working closely with the PMs, IEs and QAs Working with PMs to map solutions for projects that solve customer's business goals, keeping the user experience at the centre of the thought process Managing client communications for project updates, clarification calls, daily scrum calls In-depth knowledge about the platform and also mentor Analysts with queries related to their responsibilities and upskill them with the platform capabilities Leading the projects end to end right from Solutioning to go live Assisting the QA in testing the bot to debug and fixes the issues raised What skills, expertise, and experience are we looking for? 1+yrs preferred Understanding of APIs/backend system preferred ", "datePosted" : "2026-05-04 12:38:04 UTC", "employmentType" : "CONTRACTOR", "remote" : "false", "hiringOrganization" : { "@type":"Organization", "name":"Jio Haptik" }, "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "", "addressRegion": "Mumbai", "postalCode": "400063", "addressLocality": "Maharashtra", "addressCountry": "India" } } } var translation = { 'employer_title': `Designation`, 'employer_company': `Company/Business name`, 'employer_start_date': `Start date`, 'employer_end_date': `End date`, 'employer_is_current': `I currently work here`, 'employer_summary': `Summary`, 'employer_remove': `Remove this employer`, 'education_degree': `Degree`, 'education_field_of_study': `Field of study/major`, 'education_school_name': `Institution/school name`, 'education_start_date': `Start date`, 'education_end_date': `End date`, 'education_is_current': `Currently pursuing`, 'education_grade': `Grade`, 'education_remove': `Remove this degree` };