Hiring Now: Customer Collections Specialist - Inbound/Outbound Voice Process

Job Description

Hiring Now: Collections Representative (Inbound / Outbound Contact Center)

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Location: Pune

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Job Type: Full-Time | Rotational Shifts (24x7)

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About the Role

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Are you a skilled communicator with a passion for customer interaction and problem-solving? Join our dynamic Contact Center team as a Collections Representative, where you'll play a vital role in helping customers manage their financial commitments while delivering exceptional service.

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This is a fast-paced, customer-centric role ideal for individuals who can think on their feet, build rapport quickly, and handle challenging situations with confidence.

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Key Responsibilities

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• Handle high volumes of inbound and outbound calls efficiently and professionally
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• Understand customer financial situations through probing (FFQs) and offer tailored repayment solutions
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• Manage and analyze delinquency levels and collection buckets
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• Deliver accurate information about services, resolve customer queries, and handle complaints effectively
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• Build strong, trust-based relationships with customers through clear and empathetic communication
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• Maintain detailed records of customer interactions, transactions, and follow-ups
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• Ensure customer issues are resolved promptly; escalate complex cases when required
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• Follow through on commitments to ensure customer satisfaction and timely resolution
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What We're Looking For

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We're seeking motivated professionals who thrive in a high-energy environment and are passionate about delivering outstanding customer service.

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Required Skills & Competencies:

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• Excellent verbal and written communication skills
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• Strong listening, negotiation, and problem-solving abilities
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• Ability to remain calm under pressure and handle challenging conversations
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• Great interpersonal skills and customer empathy
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• Effective time management and multitasking skills
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• Quick decision-making with a solution-oriented approach
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Preferred Qualifications

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• Graduation (Full-Time) in any discipline
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• Minimum 12 months experience in a customer service or collections role (International call center preferred)
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• Experience with UK market and knowledge of FCA regulations is a strong advantage
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Work Environment

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• Structured call center setup with modern tools and technology
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• Collaborative and performance-driven team culture
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• Continuous learning and growth opportunities
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Work Schedule

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• Full-time role operating 24/7, 365 days
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• Flexible rotational shifts, including weekends and holidays
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Why Join Us?

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• Competitive salary & incentives
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• Career growth opportunities
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• Skill development in collections & customer engagement
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• Dynamic and supportive work culture
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Ready to Join Us?

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If you're driven, customer-focused, and ready to take on a rewarding challenge, apply now and be part of a team that makes a difference every day!

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Interested or Know Someone Who Fits the Requirement?

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If this role excites you and aligns with your experience, we'd love to hear from you! Please share your updated resume along with the following details to:

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[email protected]

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Candidate Information (Required for Screening)

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• Full Name:
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• Email ID & Mobile Number:
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• Graduation Details (Degree):
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• Date of Birth:
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• Post-Graduation Details (if applicable):
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• Total Experience:
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• Relevant Experience (Customer Service / Solution Design):
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• Current / Previous Company Name:
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• Current CTC (₹):
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• Expected CTC (₹):
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• Notice Period:
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• Current Location:
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Apply Now and Take the Next Step in Your Career!

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We're excited to connect with passionate professionals who are ready to make an impact.

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Tag them in a reply mail or reach out directly to apply!

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Let's build the future of customer service together.

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Warm Regards,

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Talent Acquisition Team

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Infosys BPM Ltd.

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Human Resources | INFY HR

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www.infosysbpm.com

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Bangalore | Pune | Global Locations

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Transforming Talent | Empowering Careers