Global Head of Sales

Location: Hybrid – Work from Home and Office

Who is OfficeHQ

OfficeHQ is a leading global provider of virtual reception and outsourced contact centre solutions, helping businesses deliver exceptional client experiences. With operations across Australia, New Zealand, the United States and the United Kingdom, together with offshore delivery options, OfficeHQ delivers scalable communication solutions that help businesses grow.

Role Purpose

The Global Head of Sales is responsible for leading the global sales function and delivering sustainable revenue growth across all markets.

The role is accountable for maximising every sales opportunity through disciplined sales leadership, outstanding sales execution and continuous improvement in conversion performance. This includes ensuring every lead is effectively managed, sales pipelines are healthy, forecasting is accurate, and the sales team consistently converts opportunities into new clients and expanded services.

The role also drives client expansion, develops strategic partnerships, leads major commercial opportunities and tenders, and identifies new revenue opportunities that support the company's long-term growth strategy.

Sales Strategy & Leadership

Develop and execute the global sales strategy aligned with business objectives and revenue targets.

Lead, coach and develop a high-performing global sales team.

Build a culture of accountability, high performance and continuous improvement.

Establish clear sales objectives, targets and performance expectations across all regions.

Develop leadership capability and succession across the global sales team.

Work collaboratively across the business to ensure a seamless transition from sales to onboarding and an exceptional client experience.

Contribute to annual business planning and strategic growth initiatives.

Provide accurate sales forecasts and commercial reporting to the Executive Team.

Champion continuous improvement across sales systems, processes and commercial capability.

Positively contribute to the broader leadership team and organisational culture.

Maximise the commercial value of every lead and sales opportunity across all markets.

Develop and implement strategies to improve enquiry-to-client conversion, win rates and overall sales productivity.

Ensure timely, consistent and high-quality management of all sales enquiries throughout the sales lifecycle.

Drive disciplined pipeline management, forecasting and sales execution.

Develop strategies to increase revenue through client expansion, including cross-selling and upselling additional products and services.

Develop and continuously improve sales frameworks, methodologies, tools and standard operating procedures.

Own CRM governance, pipeline accuracy, forecasting and sales reporting.

Analyse sales performance and implement initiatives that continually improve commercial outcomes.

Commercial Growth

Lead strategic and enterprise sales opportunities.

Develop strategic partnerships, referral channels and commercial alliances that support revenue growth.

Lead or support the preparation and submission of Requests for Proposal (RFPs), Requests for Tender (RFTs), tenders and other major commercial bids, ensuring high-quality submissions that maximise win rates.

Identify new markets, client segments and revenue opportunities aligned with the company's strategic direction.

Provide commercial insights and recommendations to the Executive Team.

Qualifications & Experience

Significant senior sales leadership experience within a multi-site or global organisation.

Proven experience leading and developing high-performing sales teams.

Strong experience in enterprise sales, commercial negotiations and strategic partnerships.

Experience preparing and winning complex tenders, RFPs and commercial bids.

Expertise in CRM, pipeline management and sales forecasting.

Strong commercial, analytical and financial acumen.

Excellent stakeholder management, influencing and executive communication skills.

Personal Attributes

Commercially focused.

Strategic thinker with strong execution capability.

Collaborative leader.

Client focused.

Resilient and adaptable.

Highly accountable with a continuous improvement mindset.

This position description represents the role and responsibilities at the time of appointment. Responsibilities may evolve over time to meet business needs. Flexibility, collaboration and adaptability are considered essential requirements of the role.

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