Field Technician – IT & Onsite Support Services

Field Technician – IT & Onsite Support Services

AWA Technology Services is a key division of the ARA Technologies Group, specialising in onsite ICT support, deployment, remediation, and field services for major OEMs, system integrators, government, and enterprise customers across Australia. We manage large-scale national service delivery contracts supported by a dedicated workforce of field technicians, project teams, and technical support personnel.

We are seeking a capable and motivated Field Technician to join our growing field services team, based out of our WA office. If you enjoy hands‑on technical work, problem solving, working across different customer environments, and delivering high‑quality onsite support, we want to hear from you.

About AWA Technology Services

AWA Technology Services is a key division of the ARA Technologies Group, specialising in onsite ICT support, deployment, remediation, and field services for major OEMs, system integrators, government, and enterprise customers across Australia. We manage large-scale national service delivery contracts supported by a dedicated workforce of field technicians, project teams, and technical support personnel.

The Role

As an IT Field Technician with AWA Technology Services, you will be responsible for delivering onsite technical support, installations, maintenance, and remediation services across a wide range of customer environments throughout metropolitan WA and surrounds. This is a field‑based role suited to someone who enjoys hands‑on technical work, travelling between customer sites, and solving real‑world IT and infrastructure issues independently. You will work across desktops, laptops, printers, networking equipment, payment systems, digital signage, and associated peripheral technologies.

The role includes a mobile phone, fully maintained company vehicle for business use, including a fuel card and e‑tag, and provides exposure to a broad range of technologies, customers, and environments.

Key Responsibilities

Field Service & Technical Support

• Attend customer sites to perform onsite technical support, break‑fix, and remediation activities.
• Diagnose and resolve hardware, software, and peripheral faults across a broad range of ICT equipment.
• Deliver high‑quality onsite customer support while always maintaining professionalism.
• Escalate complex or unresolved issues to internal support teams where required.
• May be required to work on Elevated Work Platforms (EWP’s).

Installations & Deployments

• Perform installations, moves, adds, and changes for ICT equipment and associated infrastructure.
• Complete desktop, laptop, printer, and peripheral deployments across customer environments.
• Carry out PC and laptop imaging, rebuilds, hardware replacements, and configuration activities.
• Support rollout and project‑based deployment activities as required.

Hardware & Peripheral Support

• Troubleshoot and support desktops, laptops, printers, payment devices, networking equipment, and associated peripherals.
• Replace faulty hardware components and complete onsite repairs where applicable.
• Perform preventative maintenance and equipment health checks where required.

Customer & Service Delivery

• Work closely with Service Co‑Ordinateors and Project teams to ensure efficient job completion and customer satisfaction.
• Maintain clear and accurate job notes, service records, and documentation using a mobile‑based app.
• Manage workload effectively while meeting customer expectations and service delivery targets.

Compliance & Workplace Safety

• Follow customer site procedures, operational processes, and workplace safety requirements always.
• Maintain company vehicle, tools, and equipment in a safe and professional manner.
• Ensure all work is completed in accordance with company standards and quality expectations.

What you bring

• Field Service Experience: Demonstrated hands‑on experience working across onsite customer environments performing technical support, installations, break‑fix, and remediation activities.
• Technical Troubleshooting Skills: Strong diagnostic ability across desktops, laptops, printers, peripherals, and associated ICT equipment.
• Hardware Experience: Practical experience with hardware replacements, PC rebuilds, imaging, component swaps, and peripheral troubleshooting.
• Networking Fundamentals: Solid understanding of basic networking concepts including connectivity troubleshooting, switches, routers, IP configuration, and peripheral network devices.
• Customer Service Focus: Professional and customer‑focused approach to onsite support, communicating clearly with both technical and non‑technical users.
• Process Orientation: Follow operational procedures, complete documentation thoroughly, and understand the importance of accurate service records and job updates.
• Time & Workload Management: Comfortable managing multiple service calls, changing priorities, and travelling between sites while maintaining quality and meeting service expectations.
• Project & Deployment Exposure: Experience supporting rollout projects, device deployments, relocations, or technology refresh activities.
• Adaptability: Comfortable learning new technologies, systems, and customer environments quickly while maintaining a practical hands‑on approach.
• Communication: Clear and reliable for customer interactions, job notes, escalation updates, and working effectively within a broader service delivery team.
• Licences & Clearances: Current Australian Driver’s Licence with the ability to obtain a Working with Children Check and National Police Clearance; Australian citizenship highly regarded for security clearance requirements.

Why AWA Technology Services?

• Field‑Based Variety: Work across a wide range of customer environments, technologies, and onsite support scenarios — no two days are the same.
• Nationally Operating Organisation: Join a stable and growing business backed by the ARA Group with long‑term customer contracts and ongoing project opportunities.
• Hands‑On Technical Work: Gain exposure to diverse technologies including desktops, laptops, printers, networking equipment, payment systems, and peripheral devices.
• Company Vehicle & Fuel Card: Fully maintained company vehicle and fuel card provided as part of the role.
• Supportive Team Environment: Work alongside experienced Service Desk, Project, and Field Service teams with strong operational support and clear escalation paths.
• Career Growth Opportunities: Genuine pathways to grow your technical capability and progress within AWA Technology Services and the wider ARA Group.
• Structured Operations: A process‑driven service environment with established systems, procedures, and support frameworks to help you succeed in the field.
• Competitive Remuneration: Competitive salary package commensurate with demonstrated skills, experience, and technical capability.

Workplace Health & Safety

AWA Technology Services is committed to providing a safe and healthy workplace for all employees, contractors, and visitors. All team members are required to comply with applicable WHS legislation, ARA Group policies, and site‑specific safety procedures. This includes the responsibility to take reasonable care of your own health and safety and that of others, participate in WHS training as required, and report hazards, incidents, or unsafe conditions promptly.

The successful candidate will be expected to uphold these standards as part of their day‑to‑day conduct.

To apply, submit your resume and a brief covering letter outlining your field service, technical support, or onsite IT experience and what you would bring to the role at AWA Technology Services.

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