Field Services Engineer

Field Service Engineer

Experience: 3 to 7 years

Major Objective/ Role of Position:

Post tender activity i.e. follows up & discussion with Stores, Finance and Technical officials of Indian Railway

Main Tasks:

1. Installation, commissioning & testing of supplies.

2. Preparing joint inspection report & Inspection check sheet.

3. Onsite warranty repair & testing of DV & other KB products.

4. Communicate with customer for MA/DP.

5. Payment collection.

6. Submission of SD money.

7. Timely execution of PO.

8. Submission of BQ to generate the spare business.

Professional Competency Required:

1. Familiarity with Railway product / business

2. Good working knowledge on MS office tools especially Excel & Power Point

Handling of AMC proposal, PO & Invoice.

Social Competency Required:

1. Customer Orientation – Understand Customer need & respond well in time with the status & progress update

2. Good communication skills – Comprehends properly & present information in logical manner with the focus on key issues

3. Proper presentation & etiquettes

4. Good negotiation skills

5. Good Interpersonal skills

6. Reliability – Excellence in Planning & Execution for performance

7. Good analytical ability – Comprehends data, use advanced tools for analysis & concludes for definite action