Executive - Customer Service (B2B Jewellery)

Executive - Customer Service (B2B Jewellery)

Location: Mumbai

Industry: Diamond-Studded Jewellery Manufacturing

Experience: 2–4 Years

Role Overview

We are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication.

Key Responsibilities

• Process and update customer orders accurately in the ERP system.
• Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements.
• Track orders from receipt to production, invoicing, dispatch, and delivery.
• Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams.
• Share order status, dispatch details, and delivery updates with customers.
• Prepare and verify invoices, delivery challans, packing lists, and shipment documents.
• Maintain customer-wise order trackers and pending-order reports.
• Highlight delays, discrepancies, and customer concerns for timely resolution.
• Prepare daily and weekly MIS reports on orders, invoicing, and dispatches.

Candidate Requirements

• Graduate with 2–4 years of experience in customer service, sales coordination, order management, or commercial operations.
• Experience in a domestic jewellery manufacturing company is mandatory.
• Working knowledge of ERP systems is mandatory.
• Experience in SAP will be preferred.
• Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes.
• Good knowledge of MS Excel and MIS reporting.
• Strong communication, coordination, follow-up, and problem-solving skills.
• High attention to detail and ability to work in a fast-paced, multi-stakeholder environment.

Key Skills

B2B Customer Service, Jewellery Manufacturing, Domestic Jewellery Market, Sales Coordination, Order Management, Order Processing, ERP, SAP, Customer Coordination, Invoicing, Dispatch Coordination, Logistics Coordination, MIS Reporting, Jewellery Operations, Order-to-Cash, MS Excel