English-Speaking AI Customer Support Specialist (m,f)

Start : 21.09. 28.09, or 5.10. or 12.10.26

International candidates with European passport or valid work permit welcome

We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position with both Day Shift and Night Shift. Day shifts are scheduled between 07:00 and 22:00, while Night Shifts operate between 22:00 and 07:00, Monday to Sunday.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work either Day or Night Shifts, depending on the selected schedule

The Offer

• Day Shift: working hours scheduled between 07:00 and 22:00
• Night Shift: working hours scheduled between 22:00 and 07:00
• Additional compensation for qualifying night work in accordance with Portuguese labour law — 25% from 22-24h & 06-07h and 50% 24-06h increase for night work, subject to the applicable legal and contractual conditions and exceptions
• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology