Dutch-speaking Customer Service in Lisbon, Portugal

Ready to develop your customer service career in Lisbon?

We’re looking for a Dutch-speaking Customer Service Agent to join an international team supporting a leading home-appliance brand. You’ll assist customers with warranty renewals, coverage questions, and appliance-related issues by phone and email.

Location: Lisbon, Portugal

Work model: Onsite, with the potential to become hybrid

Start dates: 21 or 28 September

Schedule: Monday–Saturday operating schedule, 09:00–18:00

What you’ll be doing:

• Handling customer enquiries by phone and email
• Assisting customers with appliance warranty renewals
• Answering questions about warranty coverage
• Supporting customers with home-appliance issues
• Managing cases accurately and following up when needed
• Delivering friendly, professional, and customer-focused service

What we’re looking for:

• Highly fluent Dutch (C2)
• Strong verbal and written communication skills in English (B2)
• Basic computer literacy A customer-oriented, adaptable, and proactive personality
• Good time-management and multitasking abilities
• Confidence working independently and as part of a team
• Previous customer service or contact-centre experience is an advantage
• Willingness to work on-site in Lisbon
• Work documentation for Portugal

What’s on offer:

• €1,400 base salary
• €150 language bonus
• Performance bonus of up to €100
• Meal allowance card
• International working environment
• Casual and youthful team culture
• Long-term opportunities within a stable, low-turnover team
• Health insurance after one year of employment

Please note: No relocation package is available. We are therefore focusing on candidates already based in Lisbon or able to relocate independently.

Interested, or know someone who could be a great fit? Then apply now!