Digital Account Manager - PPC, SEO

Responsibilities

• Own the full performance and health of your client portfolio.
• Be responsible for retention, upsells, cross-sells, and expansion opportunities.
• Identify risks early and proactively act to prevent churn.
• Partner with Sales and Leadership on renewals, scope changes, and growth opportunities.
• Ensure the portfolio grows sustainably, not at the expense of delivery quality or margins.
• Act as the single point of accountability for all client communication.
• Lead monthly reviews, strategic calls, quarterly planning, and performance deep dives.
• Manage difficult conversations, expectations, feedback, and escalations confidently.
• Translate business objectives into clear strategies and execution plans.
• Represent Chili as a senior strategic partner, not a vendor.
• Lead and manage your full squad (SEO, PPC, Content, CRO, BI).
• Conduct 1:1s, performance reviews, KPI tracking, and development planning.
• Ensure team members understand priorities, standards, and expectations.
• Identify skill gaps and coordinate training, certifications, and coaching plans.
• Participate in hiring decisions and performance-based team changes when needed.
• Drive accountability while maintaining a high-performance, healthy team culture.
• Own all timelines, milestones, and quality standards for your portfolio.
• Ensure campaigns and projects are delivered on time, on scope, and at Chili quality level.
• Use ClickUp (or equivalent) to manage workflows, dependencies, and visibility.
• Ensure SOPs are followed and improved when gaps are identified.
• Balance speed and quality in a fast-paced, multi-client environment.
• Understand performance across SEO, Paid Media, CRO, and funnels at a strategic level.
• Use data to guide decisions, prioritization, and client conversations.
• Ensure reporting is clear, honest, and tied to business outcomes.
• Work closely with BI to improve dashboards, transparency, and insights.

Requirements

• 2+ years in a senior Account Manager, Client Partner, or Client Services role (agency experience required).
• Strong understanding of SEO, Paid Media (Google, Meta), CRO, and funnel strategy.
• Proven experience managing client portfolios with revenue responsibility.
• Demonstrated people leadership experience (1:1s, performance reviews, development plans).
• Experience with project management tools (ClickUp preferred; Asana, Monday, Trello acceptable).
• Strong commercial mindset with experience in upselling, cross‑selling, and value positioning.
• Advanced English (mandatory) — daily communication with international clients.
• Excellent communication, negotiation, and stakeholder management skills.
• Highly organized, resilient, and able to perform under pressure.
• Comfortable multitasking and making decisions in a fast-moving environment.

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