Department Manager [London - Ladies Ready To Wear

Overview

In this role you support the Store Manager to run the department within a fashion/luxury retail context, focusing on merchandising, stock availability, sales, profitability, and the customer journey. You lead a team to meet KPIs and drive department performance while maintaining brand standards and a high level of client service. You’ll work with cross-functional teams to optimize inventory, VM, and clienteling initiatives, creating impact through coaching and strategic action.

This opportunity allows you to shape department performance in a luxury retail environment.

• Grow the department's business by understanding its full scope and engaging all stakeholders
• Track and improve category performance against KPIs; set targets for team and individuals
• Monitor competitive activity and provide feedback to Store Manager
• Leverage clienteling tools to hit department and store goals; lead customer service excellence
• Enhance CRM-driven loyalty and educate VIP/new clients as a brand ambassador
• Ensure merchandize is displayed, stored, and inventory accuracy is maintained
• Report stock issues to planning and merchandising and manage improvements in stock availability
• Maintain Visual Merchandising in line with company standards and coordinate with sales performance
• Coach and develop the team, translate strategic goals into concrete actions
• Deliver ad-hoc clienteling projects and other activities as needed

• 10 years of experience in fashion/luxury retail with at least 5 years in a supervisor role
• Master's Degree or equivalent is preferred
• Strong selling and communication skills
• Excellent relationship-building and self-reliance
• Confident, organized, professional, and client-focused
• Fluency in English; additional language is a plus
• Proficient in administration, financial basics, and computer/RMS knowledge

• leadership
• communication
• customer focus
• computer skills
• Retail management system knowledge
• CRM tools (clienteling)