Customer Support Specialist

Job Description

Industry: Banking / Financial Services

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Role Overview:

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We are looking for enthusiastic and customer-focused individuals to join our support team. The role involves handling customer queries, providing timely assistance, and ensuring a positive service experience across all communication channels.

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Key Responsibilities:

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• Respond to customer inquiries via phone, email, or chat.
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• Resolve issues efficiently while maintaining high service standards.
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• Update customer records and escalate complex cases when required.
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• Collaborate with internal teams to ensure smooth customer interactions.
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• Maintain professionalism and empathy in all communications.
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Required Skills:

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• Excellent verbal and written communication skills.
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• Strong problem-solving and interpersonal abilities.
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• Basic computer proficiency (MS Office, CRM tools).
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• Ability to work in a fast-paced environment.
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Qualification:

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• Graduate in any discipline.
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• Freshers or candidates with up to 1 year of experience in customer service preferred.
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