Hiring for Senior Consultant- Customer Service & CX Domain for Bangalore Location

Greetings from Infosys BPM

We are hiring for Senior Consultant - Customer Service & CX Domain for Bangalore Location.

Please use below link to apply and register your application

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249627

Job Description

Job Role: Senior Consultant - Customer Service & CX Domain

Job Location: Bangalore

Experience: 7+ yrs

Role Overview:

As a Presales & Solutions Consultant, you will play a pivotal role in shaping business solutions, driving domain consulting, and supporting presales activities in customer service domain or customer centric. You will collaborate with clients, internal teams, and stakeholders to design innovative solutions that align with business objectives and industry trends.

Key Responsibilities:

Presales & Solutioning:

• Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
• Develop solution architectures and technical roadmaps tailored to client needs.
• Design and deployment of CX solutions aligning agent performance with customer experience outcomes.
• Collaborate with sales teams to define go-to-market strategies and value propositions.
• Conduct competitive analysis and market research to refine solutions.

Domain Consulting:

• Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
• Analyze business challenges and recommend digital transformation strategies.
• Work closely with clients to define business requirements and translate them into technical solutions.
• Drive process optimization and automation initiatives using emerging technologies.

Project Delivery & Stakeholder Management:

• Act as a trusted advisor to clients, ensuring alignment between business goals and technology solutions.
• Collaborate with delivery teams to ensure seamless execution of proposed solutions.
• Engage with CXOs and senior stakeholders to drive strategic discussions.

Required Skills & Experience:

• 8-15 years of experience in pre-sales, solutions consulting, or domain consulting.
• Strong expertise in solution architecture, business analysis, and consulting methodologies.
• Experience in cloud, AI/ML, automation, and digital transformation solutions.
• Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure, Salesforce, SAP, ServiceNow).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, client-facing environment.

Thanks & Regards,

Infosys BPM Recruitment Team