Customer Support & Operations Assistant (English Speaking)

Electronic Partners is an international electronics repair company providing repair and support services across the UK and other international markets. We specialise in professional electronics repair, logistics coordination, and customer support solutions, with a strong focus on reliability, efficiency, and customer service.

Role Description

We are looking for a Customer Support & Operations Assistant for a full-time, on-site role based in Fortaleza, CE.

This is a varied operational support role involving customer service, administration, logistics coordination, and daily workflow management. The successful candidate will work closely with our office management team and assist with customer communication, booking courier collections, managing support tickets, processing updates, and handling operational tasks using our internal CRM and insurance systems.

The role is full-time and office-based. A dedicated workspace and office infrastructure will be provided. The position is offered on a self-employed/contractor basis as the role is subcontracted from our UK company.

Responsibilities

• Assisting customers via phone and email
• Booking courier collections and returns
• Managing tickets and customer updates
• Working with internal CRM and insurance platforms
• Assisting with purchase orders and administrative tasks
• Monitoring workflows and following operational processes
• Escalating issues when required
• Supporting the team with day-to-day operational coordination

Requirements

• Strong spoken and written English
• Good communication and organisational skills
• Strong attention to detail
• Ability to multitask and prioritise tasks effectively
• Comfortable working with computer systems and online platforms
• Willingness to learn new systems and processes
• Professional and reliable work ethic

Preferred Skills

• Previous experience in customer support, administration, logistics, or operations
• Experience using CRM or ticketing systems
• Experience working with UK or international customers
• Experience in the repair or service industry is beneficial but not required
• We are looking for someone reliable, organised, and keen to learn, who can work well within structured processes and contribute to a fast-paced support environment.