Customer Service Officer
Bank of Sydney Limited
Job Description
No banking experience required! If you have experience and a passion for customer service we would love to hear from you.
We’re with you
Established in 2001, Bank of Sydney is a growing retail bankthat delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is toprovide genuine value to our people, customers, communities and partnersthrough our retail, business and trade finance products.
Working with us
A Bank of Sydney we’ve proudly created a culture of communityand connection where our employees enjoy:
- Delivering customer delight and genuine value to ourcustomers
- Thriving together with passionate, like-minded peers
- Developing their skills to achieve excellence in everything
- Engaging in professional, community and social events
- Being recognised by their peers and rewarded for theirefforts
- Financial benefits including discounted home loans
- Access to hundreds of online perks and discounts to counterthe cost of living
- Heart-felt health and well-being resources, activities andsupport
About the role
We highly encourage applications from Greek-speakingcandidates, as the ability to communicate with our Greek-speaking customers ishighly valued in this role.
As the first point of contact for our customers our CustomerService Officers add genuine value to our customers through a range of simpleand straightforward banking products and services. Based at our MarrickvilleBranch, you will be reporting to one of our passionate Customer Service Managers.You may also be required to work from our other branch locations fromtime-to-time based on our business needs. Responsibilities include:
- Greeting customers with a smile and enthusiasm, andpro-actively explores their needs
- Identifying potential product and service offerings to addgenuine value
- Managing a client portfolio through a robust calling program
- Referring lending and other product or service opportunitiesto our retail and business bankers
- Creating a delightful customer experience to all ourcustomers
- Resolving customer queries with simple and practicalsolutions
- Maintaining prudent records of every customer interactionthrough Salesforce
- Understanding and adhering to all policy, process, risk andcompliance requirements
All about you
We’re looking for bright shining eyes! A passion for addinggenuine value to our customers and our business is the key to success in thisrole. We’re looking for people who:
- Fluency in Greek language (written and spoken) is highly advantageous
- Are confident, with gravitas to pro-actively engage withcustomers
- The ability to quickly explore and identify customer needs
- Seize the moment and use their initiative to suggestvalue-add options to customers
- Have a growth mindset to drive referrals through to oursales teams
- Are connected to community to prospect new customers
- Previous customer service and sales experience essential