Customer Service Executive

Customer Service Executive

Job Summary

We are looking for a friendly and customer-focused Customer Service Executive to handle customer queries, provide timely support, and ensure a positive customer experience.

Key Responsibilities

• Handle customer queries through international calls, emails, chat, or other communication channels.
• Handle inbound and outbound calls with international customers professionally.
• Understand customer concerns and provide appropriate solutions.
• Follow up with customers to ensure issues are resolved.
• Maintain accurate records of customer interactions and complaints.
• Coordinate with internal teams when required to resolve customer issues.
• Handle customer complaints professionally and patiently.
• Provide information about products, services, orders, and processes.
• Maintain good customer relationships and ensure customer satisfaction.

Requirements

• Good verbal and written communication skills.
• Comfortable handling international calls and communicating with customers from different countries.
• Good English communication and pronunciation.
• Basic computer knowledge.
• Good listening and problem-solving skills.
• Customer-focused and positive attitude.
• Ability to work independently as well as in a team.
• Freshers can apply; prior international customer service experience is an advantage.

Job Details

Role: Customer Service Executive

 Experience: 1–2 years

 Employment Type: Full-time

 Location: Bangalore (Remote)

Work Mode - Willing to work in the night shift