Customer Service Coordinator – Internal Recruitment

Responsibilities

• Coordinate the Customer Service team, ensuring organized routines, priority setting, monitoring of deliverables, and team development;
• Manage people through follow-up meetings (1:1), feedback, IDPs (Individual Development Plans), and support for team growth;
• Represent the department in tactical meetings and forums with clients and internal areas;
• Ensure effective interface between departments involved in the operation, promoting alignment and smooth processes to guarantee the best customer experience;
• Lead the creation, review, and validation of departmental processes, seeking operational efficiency and continuous improvement;
• Monitor operational and performance indicators, conducting results meetings with clients and internal stakeholders;
• Identify risks, opportunities, and action plans related to the operation and customer service;
• Foster a collaborative environment focused on high performance, an ownership mindset, and customer orientation.

Requirements

• Bachelor's degree in Business Administration, Logistics, or related fields;
• Experience in people management and leading teams;
• Knowledge of process management and performance metrics;
• Advanced Excel and PowerPoint skills;
• Strong communication, organizational skills, and ability to coordinate across departments.
• Experience in the logistics sector;
• Knowledge of customer service operations;
• Intermediate to advanced English;
• Experience with continuous improvement and process automation.

Hard Skills

• process management
• performance metrics
• continuous improvement
• process automation
• advanced Excel
• PowerPoint

Soft Skills

• people management
• team leadership
• communication
• organizational skills
• collaboration
• customer orientation
• ownership mindset

Certifications & Qualifications

• Bachelor's degree in Business Administration
• Bachelor's degree in Logistics

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