Business Transformation Manager

Job Description

Role Summary – Business Transformation

\n

Drive the next phase of operational excellence for the business unit by strengthening the foundational Lean/Six Sigma continuous improvement culture, while progressively layering in RPA/IPA and Agentic and Generative AI capabilities. This role requires a Process Excellence professional who can operate across the full transformation spectrum — from process rigor to intelligent automation — identifying, designing and deploying solutions across the operations that are grounded in data and sustained through strong governance.

\n

Key Responsibilities

\n

Lean/Six Sigma – Foundational

\n

\n
• Drive continuous improvement culture through training, coaching and implementation of Lean/Six Sigma principles in day-to-day operations
\n
• Understand and articulate problems/issues in a timely, accurate manner from delivery/operations teams; lead structured RCA and CAPA
\n
• Prepare business cases and project charters with clear articulation of business objectives, timelines, risks and quantified outcomes
\n
• Actively contribute to change implementation on the floor and execute the transformation governance model
\n

\n

RPA / IPA – Automation Layer

\n

\n
• Work with delivery/operations teams to conduct automation assessments and opportunity identification
\n
• Partner with the RPA/IPA team on BRD (Business Requirement Document) creation and functional specifications
\n
• Track automation benefits realization and ensure adoption is embedded into steady-state operations
\n
• Build the bridge between rule-based automation (RPA/IPA) and more advanced intelligent-automation interventions
\n

\n

Agentic & Generative AI – Emerging Thrust

\n

\n
• Identify and assess opportunities to deploy Agentic and Generative solutions, including LLM-based tools, across operations.
\n
• Partner with engineering teams to convert business problems into intelligent automation AI use cases, defining scope, data needs, guardrails and success metrics
\n
• Drive PoCs and pilots for autonomous agents/co-pilots that execute or augment multi-step operational tasks; support scale-up post-validation
\n
• Build and maintain a transformation roadmap that sequences Lean/Six Sigma, RPA/IPA and Agentic/Generative AI interventions coherently
\n

\n

Team & Stakeholder Management

\n

\n
• Act as primary liaison between operations and technology leadership; escalate risks and opportunities proactively
\n
• Co-ordinate with Clients' Business / IT / Transformation COE teams to drive the transformation roadmap.
\n
• Champion change management to drive adoption of new tools and ways of working, from Lean practices through to intelligent automation
\n
• Conduct training on Lean/Six Sigma, RPA/IPA and Agentic/Generative fundamentals for operations teams
\n

\n

Candidate Profile

\n

\n
• Certified Lean Six Sigma Black Belt with excellent command of Lean/Six Sigma methodology — this remains foundational and non-negotiable for the role
\n
• Minimum 8 years of relevant experience in Process Excellence, Quality Management and RPA/IPA Implementation
\n
• Working exposure to Agentic and Generative use cases — prompt engineering, autonomous agent workflows, co-pilot design or LLM-based automation — is a strong plus
\n
• Domain experience in Logistics & Transportation / Oder Management is preferred; reputed BPO/KPO background is an advantage
\n
• Excellent analytical, presentation and communication skills; ability to influence senior stakeholders
\n

\n

Certifications

\n

\n
• Mandatory: Lean Six Sigma Black Belt
\n
• Preferred (any one or more):
\n
• RPA/IPA platform certification (UiPath, Automation Anywhere, Power Automate)
\n
• Generative / Agentic certification (Anthropic, OpenAI, Microsoft, Google Cloud)
\n
• Machine Learning or Prompt Engineering certification
\n
• Certified Scrum Master / Product Owner (added advantage)
\n

\n

Education

\n

\n
• UG – Any Graduate (required)
\n
• PG – Any Postgraduate (MBA from acclaimed B schools preferred)
\n