Business Analyst

Our client, a global Technology Services Professional Services Organization, is seeking a seasoned Business Analyst to join our Identity and Access Management (IAM) delivery organization. The successful candidate will bring 3–5 years of hands-on experience in IAM implementation, supporting the delivery of secure, scalable identity solutions across diverse client environments. This role requires a highly motivated, detail-oriented individual with strong communication, analytical, and collaboration skills capable of bridging business needs and technical execution.

Essential Job Functions Lead and support IAM project delivery efforts through requirements elicitation, process analysis, and solution documentation. Act as the liaison between business stakeholders and technical teams, translating business needs into clear, actionable requirements. Gather, analyze, and document functional and non-functional requirements, including use cases, process flows, traceability matrices, and data dictionaries.

Develop and maintain comprehensive documentation, including user guides, meeting notes, and technical/functional specifications. Support Agile and Waterfall delivery models; participate in backlog grooming, sprint planning, and user story refinement. Facilitate workshops and meetings to define current ('As-Is') and future-state ('To-Be') processes using tools like Visio or equivalent.

Collaborate with cross-functional teams to design, review, and validate functional solutions that align with business objectives. Produce visual deliverables such as mock-ups, wireframes, data flow diagrams, and process maps to support stakeholder understanding and solution clarity. Identify process improvement opportunities and contribute to the development of reusable documentation standards and analysis frameworks.

Support third-party integrations by gathering vendor solution requirements and ensuring alignment with enterprise IAM objectives. Qualifications: 3–5 years of business analysis experience, preferably in IAM or security-focused IT delivery projects. Strong understanding of the SDLC, with demonstrated experience producing requirements artifacts from discovery through solution validation.

Proficient in Agile and Waterfall methodologies; experience working in matrixed teams and across functional boundaries. Skilled in using tools such as Jira, Confluence, TFS/Azure DevOps for tracking requirements and delivery progress. Advanced proficiency in MS Office Suite, including Excel, Word, PowerPoint, and Visio.

Proficiency in MS Office 365 Suite, including Power Apps, Power Automate, and Power BI. Experience working with third-party IAM implementations and enterprise-class IAM platforms is strongly preferred. Exceptional communication skills, both written and verbal, with an ability to present complex ideas to technical and non-technical stakeholders.

Demonstrated ability to build strong relationships and act as a trusted advisor to both clients and internal delivery teams. Experience documenting and refining business processes, identifying gaps, and recommending improvements. Ideal Candidate Attributes Self-motivated, adaptable, and capable of working independently in a remote-first environment.

Strong analytical and critical-thinking skills; detail-oriented with a proactive and solution-driven mindset. Comfortable managing competing priorities and delivering high-quality work under tight deadlines. Passionate about continuous learning and knowledge sharing; collaborative team player with a consultative approach.

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