Business Analyst – Salesforce CRM (HLS / Pharma)

We are looking for an experienced Business Analyst with deep expertise in Salesforce CRM and Healthcare/Life Sciences domain. The ideal candidate will have hands-on experience with Salesforce Health Cloud, Life Sciences Cloud, and Experience Cloud, along with a strong understanding of compliance requirements (HIPAA, GDPR) in regulated environments. Please share an updated profile to [email protected] (+91) 74839 25904 Key Skills Salesforce CRM – Health Cloud, Life Sciences Cloud, Experience Cloud Business Analysis – BRD, FSD, user stories, process flows Compliance knowledge – HIPAA, GDPR, life sciences validation Data migration and integration in regulated environments Azure DevOps / Jira for requirements management Skills & Qualifications 6+ years of experience as a Business Analyst in CRM or Life Sciences domain Hands-on experience with Salesforce Health Cloud,familiarity with Pharma CRM processes preferred.

Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows. Experience with data migration and integration projects in regulated environments Excellent documentation skills – BRD, FSD, process flows, user stories Proficiency in Azure DevOps. Strong communication and stakeholder management skills Key Responsibilities: Requirement Gathering & Analysis Conduct workshops, interviews, and process mapping sessions with business teams, patient support services, and field operations Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation) Solution Design Support Collaborate with Salesforce Solution Architects to align requirements with Salesforce Health Cloud capabilities Participate in creation of wireframes, UI/UX mockups, and process flow diagrams Review solution designs and ensure traceability to requirements Data & Integration Readiness Support data mapping, migration planning, and validation activities Define integration requirements for benefit verification, prior authorization, document management, and financial assistance systems Testing & Validation Coordinate with QA teams to ensure requirements coverage and traceability Participate in defect triage and resolution Change Management & Training Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents Facilitate stakeholder sign-offs and approvals for each release/migration wave Governance & Reporting Provide weekly updates to project governance boards on requirements progress, risks, and dependencies Maintain a central repository of requirements, decisions, and change requests Preferred Certifications Salesforce Certified Administrator or Business Analyst Certification Certification in Salesforce Health Cloud (preferred)