Bilingual German-English Customer Support Specialist

German speaking Customer Service Representative

CREGG Recruitment are working with our client, based in Ballybrit, Galway, in hiring full time/permanentCustomer Support Representative– German Speaking.

Position Summary:

As aCustomer Support Representative, you will be the first point of contact forEnglish and Germanspeaking customers, delivering outstanding service and support through various channels, including phone, email and chat. Your primary responsibility will be to ensure customer satisfaction by resolving issues, answering questions, and guiding them through our products and services.

Responsibilities as a Customer Support Representative:

• Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
• Representing the company in a professional, courteous, and efficient manner.
• Complete documentation to in-house standards and be compliant with all in-house procedures.
• Reporting to the Customer Service Team Leader.

Hours of Work:

• Monday – Thursday
• 09:00 – 17:30
• Friday – 09:00 – 16:00
• €29,400 per year

Job requirements:

• Fluency in spoken and writtenEnglish and German
• Minimum 1 yearexperience working with customers (either via phone or direct, in person)
• Strong communications skills.
• Excellent telephone and customer service skills.

Contract Type:

• Full time (39 hours per week)

We are interested in meeting candidates who are available with up to 2 weeks' notice.

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