BD/Sales Support(Brazil)
Dida
Job Description
Main Resposiblities:
1. Providing troubleshooting assistance for customer issues, account statuses, and relevant
operation problems. ( not first touch point for operation issue - will be escalation point) .
2. Support and Provide data, guides, paperwork, and reports to help the sales team.
3. Developing and monitoring performance indicators for low/small potential accounts.
4. Review pending orders and specific customer requests to ensure excellent customer
service and customer experience.
Position Requirements:
1. Previous experience in a sales support or administrative role in the travel industry.
2. Strong communication and interpersonal skills.
3. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
4. Ability to work independently and as part of a team.
5. Excellent organizational skills and attention to detail.
6. Customer-focused mindset with a positive attitude