AO3 Customer Service Officer

Job Description

Brisbane CBD | Contract until 31 December 2026 | Queensland Government\n

Your new company 
\n Hays has partnered with a large Queensland Government department to appoint an experienced AO3 Customer Service Officer. This team provides essential corporate systems and payroll support across a complex, statewide operating environment.
Your new role 
\n Working within a high-volume service desk and contact centre, you will provide responsive customer and systems support to internal users. Your responsibilities will include:

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• Managing enquiries received by phone and email
  
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• Completing user access administration and identity verification
  
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• Assessing, prioritising and escalating customer requests
  
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• Recording incidents and requests
  
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• Liaising with payroll and rostering users to resolve enquiries
  
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• Providing clear updates on incidents and service requests
  
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• Maintaining accurate records and activity reports
  
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• Meeting service standards, performance targets and deadlines
  
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• Supporting continuous improvement and customer satisfaction
  
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What you'll need to succeed

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\nTo be successful, you will demonstrate:\n
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• Experience managing high volumes of inbound enquiries
  
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• Customer service, contact centre or help desk experience
  
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• Strong written and verbal communication skills
  
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• The ability to gather information and explain complex matters clearly
  
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• Excellent accuracy, organisation and attention to detail
  
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• The ability to meet deadlines in a fast-paced team environment
  
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• A strong commitment to delivering quality customer service
  
  \n Experience with payroll, rostering, user access administration or service management systems will be highly regarded. 
  
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What you'll get in return

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• Contract through to 27 December 2026
  
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• Brisbane CBD location
  
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• Opportunity to support essential government services
  
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• Collaborative, customer-focused team environment
  
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• Valuable experience within a large and complex organisation
  
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What you need to do now

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\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\n
\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.\n
\n#3015386\n