# NEW · Customer Service Team Leader — Melbourne | Apply Now (Hays) | Jobs Near Me

> Source: https://jobsnearme.career/jobs/customer-service-team-leader-hays-melbourne

⚡ New 

# Customer Service Team Leader

Hays

Melbourne Full-time Mid Level On-site 

[Apply Now](https://jobsnearme.career/go/3376089)

## Job Description

### Job Description

Customer Service Team Leader\n Your new company 
\n This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide. With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.
\n Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact.

\n Your new role 
\n Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs. This is a permanent, full-time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.
\n Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support.

This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.
\n Key Responsibilities

\n \n 
- Lead, coach and support a small customer service team\n 
- Serve customers at the trade counter and provide outstanding service\n 
- Respond to customer enquiries regarding products, stock availability, pricing and deliveries\n 
- Prepare and follow-up quotations via phone and email\n 
- Conduct proactive outbound calls to existing and previous customers\n 
- Process sales orders, stock transfers and customer requests accurately\n 
- Coordinate closely with warehouse staff to ensure delivery expectations are met\n 
- Monitor stock levels and analyse inventory reports\n 
- Maintain accurate customer and order information within the ERP system\n 
- Contribute to a positive branch culture through leading by example.\n

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\nWhat you'll need to succeed \n
\n \n 
- Previous experience as a Customer Service Team Leader or Supervisor\n 
- A strong customer-first mindset with the ability to build lasting relationships\n 
- Hands-on leadership style and willingness to work alongside your team\n 
- Experience in a retail, trade, manufacturing, distribution or customer service environment\n 
- Strong communication skills, both written and verbal\n 
- High attention to detail and strong organisational skills\n 
- Confidence in learning technical products and systems\n 
- ERP experience or the willingness to learn new systems quickly\n 
- Ability to manage competing priorities and support both reactive and proactive workloads\n 
- Honest, accountable and solutions-focused approach to work\n

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\nWhat you'll get in return \n
\n \n 
- Salary package up to $85,000 + Super\n 
- Annual discretionary profit-share bonus\n 
- Permanent Monday to Friday role (8:30am - 5:00pm)\n 
- Stable and successful business with ongoing growth\n 
- Supportive and collaborative team culture\n 
- Opportunity to develop your leadership career within a respected industry leader\n 
- Comprehensive product and systems training\n

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\nWhat you need to do now \n
\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\n
\n#3015461\n 

Posted Today