Account Manager

Overview

In this role you will manage a portfolio of IT Managed Services customers, building long-term relationships and acting as a trusted technology partner. You will identify growth opportunities, upsell and cross-sell, and help clients achieve business objectives through recurring-revenue solutions. You will work closely with technical, service delivery and commercial teams to ensure an exceptional experience and drive regional revenue growth.

This position is ideal for someone who understands MSP dynamics and can hit the ground running with existing customer relationships and familiarity with IT services. You’ll contribute to shaping technology strategy for high-value accounts and play a key, с

• Manage and develop a portfolio of existing Managed Services customers
• Build relationships with key stakeholders and act as their trusted technology partner
• Conduct regular account reviews to understand objectives and identify growth opportunities
• Recommend IT solutions, managed services and upgrades that deliver business value
• Create quotations, manage opportunities, and convert them into outcomes
• Collaborate with technical and service teams to ensure excellent customer experience
• Produce accurate sales forecasts and pipeline updates
• Stay updated on industry trends, vendor developments, and emerging technologies
• Support the wider sales team with market insights and customer feedback
• Drive account growth through upselling, cross-selling and strategic account planning

• Proven experience as an Account Manager/Client Manager/Customer Success Manager in an MSP environment
• Strong understanding of Managed Services, IT Support, Cloud, Cyber Security, Connectivity, or Infrastructure solutions
• Experience managing and growing existing customer accounts
• Demonstrable success identifying upsell and cross-sell opportunities
• Excellent commercial awareness and customer relationship skills
• Ability to communicate confidently with technical and non-technical stakeholders
• Strong organisational and pipeline management skills

• Relationship building
• Commercial awareness
• Effective communicator with both technical and non-technical stakeholders
• Managed Services
• IT Support
• Cloud