General Manager - Distribution & Logistics Operations

Role Overview: The General Manager - Distribution & Logistics Operations is responsible for leading and optimizing Line Haul and Last Mile delivery operations across the network by driving network design, delivery performance, vendor management, and execution of multi-channel delivery strategies, ensuring timely and cost-effective customer fulfilment. Key Responsibilities :Strategy and Network Desig nDesign and implement the Line Haul and Last Mile delivery network in collaboration with the NSO team .Drive revisions to the existing network plan based on changing business needs, peak season loads, and geographic performance insights .Continuously evaluate cost, coverage, and efficiency to improve delivery performance and reach .Line Haul (LH) Operation sMonitor inter-DC and hub movements across the country to ensure timely and efficient stock transfers .Address and resolve bottlenecks in the Line Haul leg; optimize routing, fleet utilization, and turnaround times .Collaborate with Distribution Centers and transport vendors to ensure adherence to movement SLAs .Last Mile (LM) Operation sEnsure customer deliveries are made on or before the promised date across all geographies .Drive continuous improvement in post-shipment KPIs (e.g., on-time delivery, customer satisfaction) .Introduce and scale alternate delivery methods (e.g., gig delivery, hyperlocal tie-ups) to improve flexibility and customer reach .Vendor & Partner Managemen tManage national delivery and transport vendors, including performance tracking and SLA compliance .Ensure timely processing of vendor payments and maintain accurate quarterly No Dues Certificates (NDCs) .Develop SOPs and evaluation frameworks for onboarding, scaling, and performance management of logistics partners .Innovation and Channel Expansio nConceptualize and implement new delivery channels (e.g., ship-from-store, micro-hub delivery) .Work with technology and operations teams to design workflows and rollout strategies for new last-mile formats .Track effectiveness and customer feedback for new delivery formats and iterate accordingly .