Technical Consultant Vendor Management

About Guidant Global: Guidant Global delivers dynamic, tailored workforce solutions that empower businesses to thrive in ever-evolving markets. Through our MSP, RPO, Direct Sourcing, Services Procurement and Consulting services, we help organizations find, engage, and manage the best permanent and contingent talent across the globe. Part of Impellam Group, we champion A Better Way, a people-first approach that integrates deep industry expertise with advanced technology.

Our technology turns workforce complexity into clarity, with real-time insights that support smarter talent decisions at scale. With over 1.5 million STEM and professional experts in our network across 80+ countries, we don't just solve today's challenges. We're helping to shape the workforce of tomorrow.

About Guidant Global India: At Guidant Global India, we play our part in shaping the future of work by powering recruitment and support services for Guidant teams across APAC and wider global markets. As a strategic delivery hub and global capability center, we partner with stakeholders worldwide to raise quality, strengthen compliance, and deliver consistently at scale. We're not standing still.

We're building deeper capability in-house, taking ownership of the work that matters most, and designing an agile, future-ready delivery model built for where the business is heading next. Join us, and you'll be part of a people-first team that's expert, ambitious, and collaborative, delivering A Better Way, every day. About the Customer Success Team: Customer Success is where the relationship between client ambition and delivery reality lives.

In this function, you will own the full lifecycle of complex, global client accounts - embedded directly within programmes, managing workforce data, driving SLA performance, and acting as the primary escalation point for some of the world's most sophisticated workforce buyers. Day-to-day, that means managing contingent workforce operations across VMS platforms including SAP Fieldglass and Beeline, coordinating supply chain partners, and ensuring contractual commitments are met with precision. Operating from our Global Capability Centre in Hyderabad, you will work alongside onshore account teams across the UK&I, Europe, Americas and Asia-Pacific - with direct visibility of the decisions that shape client outcomes.

For those who want accountability, client ownership, and a clear path to leadership, this is the function where careers are built. Role Overview: The VMS Technical Consultant is responsible for providing technical expertise and support across Vendor Management System (VMS) platforms used by HeadFirst Global's clients and internal operations. The role spans customer implementation and configuration, application support, and continuous improvement activity ensuring VMS solutions meet client requirements, operate efficiently, and deliver measurable value.

Key platforms include SAP Fieldglass, Beeline, and VNDLY. The VMS Technical Consultant works closely with the Customer Success and Talent Management teams, acting as the technology subject matter expert for client-facing and operational VMS activity. Key Responsibilities: Customer Implementation & Configuration: Act as technical lead for new customer MSP implementations, ensuring on-time delivery of all go-live activities.

Lead discovery, process mapping (AS-IS and TO-BE), and business requirements documentation and solution design. Translate client business processes and requirements into VMS configuration best practices to achieve the desired-to-be state. Configure VMS platforms per business requirements and solution design.

Develop processes and procedures to ensure data quality for implementations. Manage data transformation and migration into VMS solutions. Understand and support integration requirements with clients, including data mapping.

Lead UAT sessions, document results, and take ownership of go-live activities. Support brand delivery teams through the hypercare period, ensuring training needs are met and best practice handover processes are followed for seamless transition to business operations. Document and manage technology-related lessons learned.

Application Support: Act as the technology SME for all VMS solutions utilised by customers. Provide tier 2 support to MSP clients and programme office teams. Escalate non-configuration technical issues to the VMS support team and manage through to resolution.

Ensure problem and incident management SLAs are met and customer expectations are consistently exceeded. Conduct regular meetings with internal stakeholders to deliver best practice VMS guidance and proactive training. Leverage insights and feedback to drive proactive and continuous improvement ideas.

Partner with technology vendors to ensure VMS platforms are performing efficiently and effectively for clients. Develop business process documentation accessible to staff, departments, and external customer users. Product Evolution & Operational Excellence: Partner with internal and customer stakeholders to create and drive a continuous improvements roadmap across VMS platforms.

Partner with vendors to manage system release schedules and communicate new features, including testing of functionality. Perform enterprise analysis to understand current processes, conduct gap analysis, and present findings and recommendations. Oversee review of new functionality assessments and adoption, including vendor roadmaps and rollout procedures.

Identify opportunities for customer integrations and implement where beneficial. Develop and maintain knowledge management practices across the VMS technology landscape. Qualifications & Experience: 3+ years of experience in the workforce solutions industry, including MSP operations.

Experience implementing a VMS tool; experience with SAP Fieldglass is highly desirable. Strong analytical and process improvement skills, with experience delivering efficiency improvements from analysis through to implementation. Ability to examine systems and processes holistically to understand the impact of change on people, strategy, and business operations.

Solution-focused with a logical mindset and a desire to challenge the status quo and innovate. Strong commercial awareness with the ability to monitor and measure the effectiveness of processes. Excellent communication and knowledge transfer skills, with the ability to engage at all levels of the organisation.

Data analysis and management expertise. Proficiency across Microsoft Office Suite and Microsoft Visio. SAP Fieldglass Certified Application Associate is advantageous.

Experience with service desk or ticketing tools is desirable. Experience completing AS-IS and TO-BE process mapping in complex, multi-stream business environments is desirable.