Client Operations Manager

Job Summary: Job Role: Client Operation Manager Location: Kolkata Experience Range (In years): 3-5 years. - Work as Client Operations Manager during India hours for the client(s) allocated. - Will be responsible for ensuring clients SLAs and deliverables are met. - Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them - Analyse and troubleshoot any issues raised by the client using internal tools. - Provides month end support to the client - Interacts with clients mostly through emails, but also calls when needed or when the calls are not too late. - Interacts with other teams in the LOB, as and when needed to meet client requirements. - Creating and sharing reports with management and clients. - Analyse data for process improvement. Key Responsibilities - The candidate should have experience in doing analytical work. He/she should be able to demonstrate that. - The candidate must have good communications skills, both verbal and written. - Must have good knowledge of Microsoft office especially MS Outlook and MS excel. - The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively. - Should be able to work as an individual performer and as a team player as and when needed. - Should have client handling experience. - The candidate should have problem solving ability. - The candidate should be a good individual contributor who is able to apply himself/herself.

Required Skills & Competencies The candidate should be in a Senior Executive/SME/Supervisor/Lead/Trainer role for a year. Should have strong analytical skill. The candidate must have good communications skills, both verbal and written.

The candidate should have experience in doing analytical work. He/she should be able to demonstrate that. - Must have good knowledge of Microsoft office especially MS Outlook and MS excel. - The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively. - Should be able to work as an individual performer and as a team player as and when needed. - Should have client handling experience. - The candidate should have problem solving ability. Academic Criteria: Graduates may apply.

The qualifications acquired in regular mode are eligible. Preferably 50% marks through-out. Preferred Skills / Tools Knowledge Desirable: Candidates in the IT sector (non-technical) or Telecom will be preferable.

Candidate should have client handling experience.