Technical Account Manager, ES - EMEA - ISV

Overview

As a Senior TAM at AWS Enterprise Support, you serve as the principal technical advisor and voice of the customer for organizations ranging from startups to Fortune 500. You craft strategies to drive adoption of AWS services and keep environments operationally healthy, balancing incidents, risk, and trade-offs with senior stakeholders. You build trusted relationships, understand business needs, and guide customers toward maximum value from AWS.

This role sits at the heart of customer success and innovation.

• Build solutions and provide technical guidance for customers
• Keep AWS environments healthy while reducing cost and complexity
• Develop trusted customer relationships and understand business and technical needs
• Lead technical discussions on incidents, trade-offs, and risk management
• Consult with developers to C-suite executives across partners
• Collaborate with Solutions Architects, Business Developers, Professional Services, and Sales
• Proactively identify opportunities for additional value from AWS
• Provide detailed reviews of service disruptions, metrics, and pre-launch planning

• Experience with operational parameters and troubleshooting for three or more of: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development in distributed systems
• Experience with AWS services or other cloud offerings
• Experience in an internal enterprise or external customer-facing technical lead role
• Bachelor's degree or equivalent

• customer obsession
• strong communication and relationship-building
• collaboration and cross-functional teamwork
• AWS services knowledge (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT)
• Linux/Windows system administration
• DevOps practices