Client Servicing Manager

Job Description — Client Servicing Executive

Job Title: Client Servicing Executive

Department: Client Servicing / Account Management

Experience: 1–3 years

Location: New Delhi

Industry: Marketing & Advertising

Job Overview

We are looking for a proactive and organized Client Servicing Executive to manage day-to-day communication with clients and coordinate with internal creative, design, production, photography, and digital teams to ensure projects are delivered smoothly and on time.

Key Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements, briefs, timelines, and expectations.
• Prepare and communicate clear briefs to internal creative and execution teams.
• Coordinate with designers, copywriters, photographers, video teams, and other stakeholders.
• Track projects from briefing to final delivery and ensure timelines are met.
• Follow up with clients for feedback, approvals, content, and required inputs.
• Present creative concepts and project outputs to clients when required.
• Maintain regular communication and build strong client relationships.
• Identify potential additional requirements and business opportunities within existing accounts.
• Prepare estimates, quotations, presentations, and project-related documentation.
• Maintain project status reports and ensure all deliverables are properly tracked.
• Coordinate corrections and revisions while ensuring the scope of work is maintained.
• Escalate issues, delays, or scope changes to the Account Manager / senior management.
• Ensure accurate documentation of client communication and approvals.
• Support the team in developing proposals and pitches for new business.

Required Skills

• Excellent verbal and written communication skills.
• Good understanding of advertising, branding, design, digital, and marketing processes.
• Strong coordination and project-management abilities.
• Ability to manage multiple projects simultaneously.
• Good follow-up skills and attention to detail.
• Ability to understand and communicate creative requirements effectively.
• Strong client-facing and relationship-management skills.
• Proficiency in MS Office / Google Workspace.
• Ability to work under deadlines and in a fast-paced agency environment.

Preferred Candidate

• Graduate in Marketing, Advertising, Mass Communication, Business Management, or a related field.
• 1–3 years of experience in an advertising, branding, digital, or creative agency.
• Candidates with experience handling premium brands, packaging and product shoots will be preferred.

Salary : upto 3.6 Lacs p.a

Key qualities:

Client-focused • Organized • Proactive • Good communicator • Strong follow-up • Solution-oriented • Team player