Customer Service Specialist

Job Description

Job Description: Customer Support Executive – Teleperformance

\n

Position: Customer Support Executive

\n

Company: Teleperformance

\n

Location: Mohali

\n

Employment Type: Full-Time

\n

About the Role

\n

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

\n

Key Responsibilities

\n

\n
• Handle inbound and outbound, chats, or emails.
\n
• Resolve customer queries and provide accurate information.
\n
• Maintain a high level of professionalism and customer satisfaction.
\n
• Document interactions and update records in the system.
\n
• Meet performance metrics such as quality, productivity, and turnaround time.
\n

\n

Eligibility Criteria

\n

\n
• Excellent communication skills in English.
\n
• Basic computer knowledge is required.
\n
• Willingness to work in rotational shifts.
\n