Business Operations & Administration

About Refold AI

Refold AI is the AI integration platform built for agents, made for modern SaaS companies that need to ship enterprise integrations at scale. We're reimagining integrations with AI agents that work like business consultants and integration engineers, building them 10x faster, in hours instead of days. The payoff: integrations stop being a bottleneck that costs you deals and burns margin, and become a growth engine.

You win the enterprise deals that hinge on them, onboard faster, and scale without an army of consultants.

We've grown rapidly, reaching seven-figure ARR and 30+ paying customers, powering the product and professional services teams at modern SaaS companies, from Incorta, Kantata, and Coupa to Highradius, Naehas, and OvationCXM.

Refold AI has raised $6.5M from world-class investors including Eniac Ventures (early investors in Airbnb & Uber), Tidal Ventures, and Better Capital.

What you'll do

• Own day-to-day office administration and ensure the workplace runs smoothly, efficiently, and professionally.
• Coordinate with internal teams, vendors, building management, and other external stakeholders to resolve operational requirements.
• Manage company assets including laptops, peripherals, furniture, and other office equipment — from procurement and allocation to tracking and returns.
• Coordinate employee travel, including flights, hotel, local transportation, and other logistics, while ensuring a smooth experience and adherence to company policies.
• Manage office supplies, pantry requirements, housekeeping, maintenance, access cards, and other workplace needs.
• Coordinate with vendors and service providers, including onboarding, quotations, payments, renewals, and issue resolution.
• Maintain accurate records for assets, vendors, travel, expenses, and other administrative activities.
• Support employee onboarding and exits from an administrative and workplace perspective, ensuring all required logistics and assets are managed on time.
• Identify recurring operational issues and find simple, scalable ways to improve processes and reduce manual effort.
• Be the go-to person for employees when they need help with workplace, travel, asset, or general administrative requirements.

What we're looking for

• You are highly organised and comfortable managing multiple operational tasks at the same time.
• You take ownership. If something needs to get done, you follow it through instead of waiting for someone else to drive it.
• You are proactive and think ahead — you identify potential issues before they become problems.
• You are comfortable working with different stakeholders, from employees and leadership to vendors and external service providers.
• You have strong communication and coordination skills, both written and verbal.
• You pay attention to details, especially when it comes to assets, expenses, travel arrangements, documentation, and timelines.
• You are resourceful. When something does not go as planned, you figure out the next best option rather than getting stuck.
• You are comfortable working in a fast-paced environment where priorities can change quickly.
• You are process-oriented and look for ways to make recurring administrative work simpler, faster, and more reliable.
• You are comfortable using spreadsheets, HRMS/tools, email, and other workplace systems to maintain records and manage operations.

Experience

• 2–5 years of experience in office administration, workplace operations, facilities, employee experience, or a similar role.
• Experience managing office administration and coordinating with multiple internal and external stakeholders.
• Hands-on experience managing company assets and maintaining accurate asset records.
• Experience coordinating employee travel and working with travel agencies or other travel vendors.
• Experience managing vendors, quotations, invoices, renewals, and service-related issues.
• Experience supporting employee onboarding and exits from an administrative/operations perspective.
• Strong working knowledge of Google Workspace/Microsoft Office, especially spreadsheets.
• Experience in a startup or fast-growing company is a plus.