People administrator - Permanent - Full Time

People administrator - Permanent - Full TimeID: 325085Job Specialism: PeopleLocation: BirminghamSalary: 26345Closing Date: Thursday, 8th October 2026

About the role

We are looking for an organised, proactive and people-focusedPeople Team Administrator to join our People team here at Sense. This is a permanent role, working on a hybrid basis from our office in Selly Oak 2-3 days per week.

This is a varied role where you will provide administrative support across HR and learning & development, helping to deliver a great experience for our employees and managers.

Its a brilliant opportunity for someone with experience in a busy administrative environment who enjoys variety, takes pride in getting the details right and would like to continue developing their career within HR and People.

Key Responsibilities

• Provide a friendly, professional and responsive service to employees, managers and candidates.
• Manage queries received through our People team inboxes and phone lines, resolving routine enquiries and escalating where appropriate.
• Support recruitment and onboarding, including preparing offers and contracts and completing DBS, reference, qualification and other pre-employment checks.
• Provide administrative support throughout the employee lifecycle, including starters, leavers and employee changes.
• Maintain accurate employee records and ensure information is handled securely and in line with GDPR.
• Provide first-line information and support to managers and employees on routine HR matters, including maternity, sickness and right-to-work queries.
• Support payroll administration, ensuring employee changes are processed accurately and on time.
• Coordinate learning and development activity, including booking and cancelling training, preparing materials, processing invoices and supporting colleagues to access training.
• Administer our People and learning systems, maintaining accurate information and completing workflows within agreed timescales.
• Produce and work with reports and data to support the wider People team.
• Help ensure our People processes are accessible and inclusive, including arranging additional support where required.
• Work collaboratively with colleagues across the wider People team to provide a consistent and high-quality service.

About you

We are looking for someone with:

• Experience working within a busy, fast-paced administrative team, ideally within HR, recruitment or learning and development.
• Experience supporting or administering recruitment processes.
• Experience handling a high volume of queries by telephone and email.
• Strong organisational skills with the ability to manage and prioritise a varied workload.
• Excellent written and verbal communication skills and a calm, professional approach.
• Good IT skills, including Microsoft Office, with experience using Excel including VLOOKUPs and pivot tables.
• Experience using HR, recruitment, learning or another complex information management system.
• Experience working with and manipulating reports and data.
• Experience supporting learning and development administration.
• Strong attention to detail and a commitment to producing accurate, high-quality work.
• An understanding of GDPR and the importance of maintaining confidentiality.
• Excellent customer service skills and the ability to build positive working relationships.
• An understanding of equality, diversity and inclusion and a commitment to making processes accessible for everyone.

Knowledge of safer recruitment processes when working with children and vulnerable adults would also be valuable.

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose.

Were proud to be aDisability confident leaderand a charity where people can grow their skills and careers in a supportive, flexible environment.

As part of ournew three-year strategy, were delivering a transformational plan focused on strengthening support for disabled people with complex needs, driving social change and creating a fairer, more equal future. For further information visit: Transforming Sense, together: our three-year plan - Sense

Our Values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers:

• Were creating change
• Were always learning
• Were better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or [email protected]

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential.

We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Precise Location:

750 Bristol Road, , Birmingham, West Midlands, B29 6NA, United Kingdom