AI Performance Marketing & Account Lead - Hospital & Healthcare

Job Title: AI Performance Marketing & Account Lead - Hospital & Healthcare Location:

Madhapur, Hyderabad Experience:

3+ Years Employment Type:

Full-Time | Work from Office

Role Overview Multiplier AI is looking for a

Performance Marketing & Account Manager

to manage key client accounts, drive customer satisfaction, ensure high CSAT, handle stakeholders, lead teams, and deliver business outcomes. The ideal candidate should have strong

Account Management, Client Handling, Customer Success, Team Management, and Digital Marketing

experience.

Key Responsibilities Account & Client Management Own end-to-end management of assigned client accounts. Build and maintain strong relationships with clients and key stakeholders. Understand client requirements, business goals, KPIs, and expectations. Conduct regular client calls, reviews, presentations, and performance discussions. Handle client escalations and ensure timely resolution. Monitor account health, deliverables, timelines, and client satisfaction. Identify opportunities for account growth, retention, upselling, and cross-selling. CSAT & Customer Success Own and improve

CSAT and overall customer satisfaction . Regularly collect and analyze client feedback. Identify dissatisfaction and churn risks and implement corrective actions. Ensure timely communication, quality delivery, and strong customer experience. Drive client retention through proactive relationship management. Team Management Manage, mentor, and guide the digital/performance marketing team. Allocate tasks and monitor productivity, quality, and timelines. Review deliverables and ensure alignment with client expectations. Conduct team reviews and provide regular feedback. Coordinate with internal teams to ensure smooth execution. Performance Marketing Oversight Oversee digital marketing campaigns across Google Ads, Meta Ads, and other platforms. Review campaign performance, CPL, CPA, CTR, conversions, ROAS, and lead quality. Ensure campaigns meet agreed client KPIs and budgets. Review reports and provide actionable business recommendations. Reporting & Stakeholder Management Prepare and present weekly/monthly client performance reports. Track CSAT, account performance, revenue, retention, and deliverables. Coordinate with Sales, Digital Marketing, Design, Content, SEO, and Operations teams. Provide management updates on account health, risks, and opportunities. Required Skills 3+ years of experience in

Account Management / Client Success / Customer Success / Digital Marketing . Strong

client handling and stakeholder management

experience. Experience managing multiple client accounts. Strong understanding of

CSAT, customer retention, and escalation management . Team management and leadership skills. Excellent communication, presentation, negotiation, and problem-solving skills. Working knowledge of Google Ads, Meta Ads, GA4, and digital marketing metrics. Strong analytical and customer-first mindset. Key KPIs CSAT / Customer Satisfaction Client retention and account health Escalation resolution and response time Account growth and revenue Achievement of client KPIs Timely delivery of commitments Team productivity and quality Campaign performance and ROI Why Join Multiplier AI? Manage strategic client accounts with real business impact. Work with leading healthcare and Lifesciences organizations. Lead high-performing teams and digital initiatives. Grow your career in

Client Success, Account Management, and Business Leadership .