Executive - Admissions Operations

The Executive – Admissions Operations will be responsible for managing and coordinating the day-to-day admissions processes, ensuring smooth execution of application, documentation, communication, counselling support, and enrolment activities.

Key Responsibilities / KRAs

1. Admissions Process Management

• Manage the end-to-end operational activities related to student admissions.
• Coordinate application processing, document verification, eligibility checks, and admission status updates.
• Ensure all applications and student records are accurately updated in the relevant systems.
• Track applications from enquiry/application stage through admission and enrolment.
• Ensure timely closure of pending applications and documentation.

2. Applicant Coordination & Communication

• Communicate with applicants and parents through phone, email, WhatsApp, and other approved channels.
• Provide accurate information regarding programmes, eligibility, admission process, timelines, fees, and documentation.
• Follow up with applicants for pending documents, applications, payments, and other admission formalities.
• Address routine applicant queries and escalate complex issues to the concerned manager.

3. Admission Counselling Support

• Support the admissions team in counselling prospective students and parents.
• Coordinate counselling sessions, campus visits, interviews, and admission-related interactions.
• Maintain regular follow-up with prospective students to improve conversion from application to enrolment.
• Assist in identifying and tracking high-potential leads.

4. Application & Documentation Management

• Verify submitted documents for completeness and accuracy.
• Maintain organised records of applications, offer letters, admission forms, and supporting documents.
• Coordinate with relevant departments for verification and approval of admission cases.
• Ensure compliance with institutional admission policies and processes.

5. CRM / MIS & Data Management

• Maintain accurate and up-to-date applicant and admission data in the CRM/ERP system.
• Generate daily/weekly/monthly admissions reports as required.
• Track lead status, application status, conversion, enrolment, and pending activities.
• Ensure data accuracy and timely updating of all admissions records.
• Support management with admissions MIS and analytical reports.

6. Coordination with Internal Teams

• Coordinate with Finance for fee payment confirmation and reconciliation of admission-related transactions.
• Coordinate with Program Office/Academics for student onboarding and programme-related requirements.
• Work closely with Marketing and Admissions teams to ensure effective lead management.
• Coordinate with other departments for smooth student onboarding after admission confirmation.

7. Student Onboarding

• Coordinate the post-admission process, including fee confirmation, document submission, registration, and joining formalities.
• Ensure students receive timely communication regarding orientation, induction, academic schedules, and other onboarding requirements.
• Maintain accurate records of confirmed and enrolled students.

8. Admissions Targets & Conversion

• Support the admissions team in achieving programme-wise admission and enrolment targets.
• Monitor follow-up activities and ensure timely engagement with leads.
• Contribute towards improving application-to-admission and admission-to-enrolment conversion ratios.
• Participate in admission drives, counselling events, education fairs, open houses, and other outreach activities as required.

9. Compliance & Process Improvement

• Ensure adherence to institutional admission policies and approved processes.
• Maintain confidentiality and integrity of applicant/student information.
• Identify gaps in admissions processes and recommend improvements.
• Support the implementation of standard operating procedures for admissions operations.

Qualifications

• Graduate degree in any discipline.
• MBA/PGDM or relevant qualification will be an added advantage.
• 1–3 years of experience in admissions, education counselling, student services, CRM operations, or a similar role.
• Experience in an educational institution/business school is preferred.

Skills & Competencies

• Strong communication and interpersonal skills.
• Good counselling and follow-up skills.
• Strong coordination and organisational abilities.
• Good working knowledge of MS Excel, Word, PowerPoint, and CRM/ERP systems.
• Strong attention to detail and data accuracy.
• Ability to manage multiple applications and tasks simultaneously.
• Customer/student-centric approach.
• Good analytical and reporting skills.
• Ability to work effectively in a target-driven environment.
• Professional telephone and email etiquette.