Technical Engagement Manager

About the Company :

Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients. We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing. With five global delivery centers and 2000+ employees, we provide the intimacy of a boutique consultancy with the capabilities of a large IT services firm.

Role:- Technical Engagement Manager - Retail / E-commerce

Work Location:- Gurugram/Hyderabad

Total Exp.:- 15 to 22 Yrs

Desired domain Exp.:- Retail/E-commerce

Responsibilities

• Manage multiple global delivery teams; be accountable for client satisfaction, delivery quality, and growth.
• As a single point-of-contact (SPOC) for offshore accounts, work with onsite account managers to identify new opportunities and resource requirements for account growth.
• Lead the Request for Proposal (RFP) activities from offshore for new opportunities and defend the proposals.
• Lead business review meetings with the client.
• Bring top-notch consulting and relationship management skills with a deep appreciation of IT tools, techniques, systems, and solutions.
• Conceptualize, analyze, and create blueprints for business transformations and present solutions.
• Conduct knowledge sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge-base repository.
• Identify accelerators and innovations that benefit the program or project.
• Understand complex interdependencies to identify the right team composition for delivery.
• Take charge of program or project objectives, prepare a plan identifying dependencies and critical decision or discussion points.
• Conduct program reviews with relevant stakeholders to identify or manage issues to ensure smooth delivery.
• Provide delivery governance and resolve escalated project issues affecting the program.
• Work with HR and hiring teams to ensure timely fulfillment of resource needs.
• Prepare metrics regarding the engagement regularly and present them to the management.
• Conduct periodic performance reviews of key individuals on the account across multiple project teams.
• Monitor all project phases (requirement gathering, initiation including design, execution, and closure) regularly and suggest corrective actions.
• Track actual vs. planned program or project progress using KRAs and KPIs.
• Take charge of conflict, risk, and dependency management.
• Scope Management: In case of any change in the program, conduct impact analysis on the cost and other organizational parameters, and share findings with the client.
• Build relationships with key project team members frequently via performance reviews and updates. Keep them motivated; understand their concerns and suggestions.
• Resolve team conflicts, if any, between multiple work streams or groups or individuals.
• Provide inputs on goal setting and performance appraisals of the team.
• Identify training needs for associates based on the client's changing focus.
• Motivate the team to participate in recruitment drives, training, and other organizational initiatives.
• So set expectations and communicate status to technical, business, or executive teams and take ownership of all critical issues to get a logical closure.

Qualifications

• Strong experience in Java/J2EE web development tech stack along with agile.
• A Project Management Professional (PMP)-certified candidate will have an advantage.
• Excellent communication skills with experience in managing and motivating high-performance teams and individuals.
• Expertise in program management and managing multiple tracks at the same time.
• Prior experience of working with a client in e-commerce or with a retail background.
• Easily establish rapport, credibility, and influence others to drive results across the organization.
• Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
• Skillfully manage the changing operational goals and demands by being flexible and resourceful.
• Experience in project management and/or delivery offshore or onshore models and agile development process.
• Passionate about operational excellence and governance.
• Has worked in matrix organizations with varying technology practices.
• Skillfully manage 50+ resources in single or multiple accounts.