Holiday Advisor

POSITION DESCRIPTION

The Holiday Advisor at Karma Group will be responsible for engaging with prospective clients over the phone to promote and communicate the programs offered by the department. The role involves converting leads into confirmed reservations through effective communication and follow-ups. Working as part of a dynamic sales team, the agent will contribute to achieving departmental sales objectives.

RESPONSIBILITIES

• Contact prospective clients using the leads provided and present the offers clearly and professionally.
• Follow up with interested leads and maintain engagement with older leads who have shown potential for future conversion.
• Send pre-approved email communications as needed, adhering to department guidelines.
• Gather client information, offer suitable options, and work toward successfully closing sales.
• Achieve daily and monthly sales targets as set by the organization.
• Maintain accurate records of interactions and update lead status in the CRM system.
• Ensure all interactions reflect professionalism and uphold the company’s service standards.

REQUIREMENTS

• Bachelor's degree in any discipline, freshers welcome.
• Excellent verbal and written communication skills in English and Hindi
• Friendly, confident, and persuasive with a positive, can-do attitude.
• Strong objection-handling and negotiation skills.
• Ability to make a great first impression on calls and build quick rapport with clients.
• Resilient and able to handle rejection positively without affecting performance.
• Quick learner with adaptability to process and policy changes.
• Team player who supports colleagues and contributes to group success.
• Eagerness to learn and grow professionally; open to feedback and training.
• Good knowledge of popular domestic tourist destinations in India.