Customer Service Representative

• Advanced English Proficiency Requiered
• 2 years of experience in sales or customer service

Acerca de nuestro cliente

Empresa del sector de servicios empresariales ubicada en USA.

Descripción

- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.
- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.
- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.
- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.
- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.
- Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.
- Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction.

Perfil buscado (h/m)

• Minimum 2 years of experience in Account Management, Sales, Customer Success, or Client Relationship Management.
• C1 English proficiency (written and verbal) with excellent communication, negotiation, and interpersonal skills.
• Proven ability to manage customer accounts, build long-term relationships, and drive client engagement and retention.
• Experience handling inbound inquiries, customer onboarding, follow-ups, and converting leads into registrations or sales opportunities.
• Strong knowledge of CRM systems, data management, and pipeline tracking with high attention to detail.
• Results-oriented mindset with a track record of achieving KPIs, revenue targets, customer satisfaction goals, and effective issue resolution.

Qué Ofrecemos

• Permanent employment contract through Michael Page Colombia.
• 100% Remote position based in Colombia.
• Connectivity allowance of COP $300,000
• Access to 70+ wellness benefits provided by Michael Page.
• Schedule:

Regular Season:
Monday to Thursday: 10:00 AM - 7:00 PM (1-hour lunch break)
Friday: 10:00 AM - 6:00 PM (1-hour lunch break)
Saturday: 9:30 AM - 2:30 PM

Camp Days:
Monday to Friday 8:30am to 5:30pm (1-hour lunch break)
Saturday: 10:00am to 2:00pm
OR Sunday: 12:00pm to 4:00pm

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