Operations Manager

The operations manager will be required to work On-Site in Barranquilla

JOB SUMMARY:

The Operations Manager is the main face when dealing with the day-to‑day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.

RESPONSIBILITIES:

• Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
• Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
• Support supervisors and team lead, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
• Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

EDUCATION AND EXPERIENCE:

• 1-2 year of experience in Leadership roles (BPO).
• Experience managing more than 80 FTE´s.
• Bachelor's Degree.
• Advanced English proficiency.
• Microsoft Office (Teams, Outlook), Billing App, Microsoft Package.

BENEFITS

• Highly competitive salary.
• Schedule from Monday to Friday.
• Growth opportunities.
• Great environment.

#J-18808-Ljbffr