Remote Customer Care Specialist — Luxury Automotive

Job Title

Customer service specialist in the automotive industry with Croatian

Job Description

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Your Responsibilities

• Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our Requirements

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
• Strong communication skills, with a minimum C1 level in Croatian
• Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.
• A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired

• Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
• Familiarity with CRM systems
• Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

What We Offer

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
• Remote work from home
• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare and life insurance.
• Stable full-time employment based on an employment contract
• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
• Team-building events to foster a collaborative work environment.
• Team leader support at every stage of cooperation.
• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group

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