Junior Helpdesk IT
Leasingteam Professioanl
KatowiceFull-timeMid LevelOn-site
Job Description
Responsibilities
- PC preparations (W10 incl. MS Office build, configuration) and startup training (provisioning) to new users, PC and PC supply provisioning, hardware maintenance
- 2nd/3rd level of helpdesk for our employees
- On-site support (hands & eyes) during internal projects, for infrastructure teams, Service Desk and others
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.)
- Working with BMC Remedy & ServiceNow ticket registration systems, paperwork for asset & finance management, other related tasks given by supervisor/managers
Requirements
- Excellent administrative knowledge of Windows 7 and Windows 10 Professional OSes
- Basic knowledge of and experience in troubleshooting networking issues, basic knowledge of Active Directory
- Good knowledge of MS Office 365
- Experience in customer care
- Willingness to work in shifts during regular office opening hours, outside office opening hours on occasion and willingness to travel to other office locations on occasion
- Good English language skills (B2)
Offer details
- Location: Kraków and Katowice
- Contract Type: Permanent Full Time
- Development programs, external courses, education & certificates co-funding
- Private medical care
- Private life insurance
- Multisport card
- Offices in great locations, car leasing program, carpooling options and bicycle parking
Posted 6 months ago