Manager – Sales Operations & Inside Sales

Location: Mumbai

Experience: 6–10 years

Employment: Full-time

Industry: Cybersecurity | Information Security | SaaS | GRC | Compliance Services

Role Overview

Shieldbyte Infosec is looking for an experienced and process-driven Manager – Sales Operations & Inside Sales to strengthen our growing sales organization. The Manager – Sales Operations & Inside Sales will drive sales process discipline, inside sales performance, CRM governance, pipeline management, lead conversion, reporting, and sales productivity. The role requires a hands-on professional who can manage day-to-day sales operations while ensuring that leads, opportunities, proposals, follow-ups, and closures move systematically through the sales funnel.

Responsibilities

• Lead and manage the Inside Sales & Sales Operations function.
• Manage the complete lead lifecycle from lead allocation to qualification, follow-up, proposal and closure.
• Establish strong CRM discipline and ensure timely and accurate updates by the sales team.
• Monitor daily, weekly and monthly sales pipelines, targets, conversions and forecasts.
• Track inbound, outbound, digital marketing, partner and referral leads.
• Drive structured follow-up mechanisms to improve lead-to-opportunity and opportunity-to-order conversion.
• Review ageing opportunities, pending proposals and stalled leads and initiate corrective actions.
• Coordinate with technical, consulting and delivery teams for scope finalization and proposal preparation.
• Monitor proposal turnaround time, pricing approvals and commercial follow-ups.
• Develop dashboards covering lead conversion, sales funnel, proposal conversion, sales cycle, revenue forecast and individual performance.
• Conduct daily/weekly sales reviews and ensure closure of agreed action items.
• Identify process gaps and implement sales automation and productivity improvements.
• Support outbound campaigns, account mapping, prospecting and database development.
• Coach and guide the inside sales team on qualification, customer communication and follow-up strategies.
• Ensure achievement of monthly and quarterly pipeline and revenue targets.

Qualifications

• 6–10 years of experience in Sales Operations, Inside Sales, B2B Sales or Business Development.
• Minimum 2–3 years of experience managing an inside sales/sales operations team preferred.
• Strong understanding of CRM, sales funnels, pipeline management and forecasting.
• Experience in Cybersecurity, IT Services, SaaS, GRC, Cloud or Technology Services will be highly preferred.
• Strong analytical skills with the ability to convert sales data into actionable insights.
• Excellent communication, coordination and team-management capabilities.
• Highly process-oriented with strong follow-up and execution skills.
• Comfortable working in a target-driven and fast-growing business environment.